Zev,
The first question I have, is what is the customer wanting you
to do?? Unless you know the problem the customer is having it’s
hard to answer your question , it appears that some use oils to maintain this
stone, I personally dislike the use of oil on any stone.
Is the customer looking for shine? Color ? is the stone damaged?
If you can better describe the need, I better answer your
questions on how to address this job.
So many times we fail to ask the customer what they are looking
for and what the customer likes and dislike about their stone. Once you know what
the customer wants and needs are you can then sell the service they need.
Too many times, because we are the professional we tell the
customer what we feels needs to be done and it’s not what the customer
wanted or really needed.
When making sales calls ask the questions, it will make selling
much easier.
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
From: stonerestorationplus@gmail.com
[mailto:stonerestorationplus@gmail.com] On Behalf Of Zev Guez
Sent: Wednesday, June 03, 2009 9:44 AM
To: Restoration and Maintenance
Subject: [sccpartners] soap stone
Have any of you worked on soap stone countertops? I am going
to look at a counter today custy thinks it is soap stone and has been puting
oil on it on a regular bases has anyone ever heard of doing that?
--
Zev Guez
Stone Restoration Plus
(732) 309-3878
www.stonerestorationplus.com
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