Zev,

 

The first question I have, is what is the customer wanting  you to do??  Unless you know the problem the customer is having it’s hard to answer your question , it appears that some use oils to maintain this stone, I personally dislike the use of oil on any stone.

 

Is the customer looking for shine? Color ? is the stone damaged?

 

If you can better describe the need, I  better answer your questions on how to address this job.

 

So many times we fail to ask the customer what they are looking for and what the customer likes and dislike about their stone. Once you know what the customer wants and needs are you can then sell the service they need.

 

Too many times, because we are the professional we tell the customer what we feels needs to be done and it’s not what the customer wanted or really needed.

 

When making sales calls ask the questions, it will make selling much easier.

 

 

 

  

 

 

John E. Freitag

President/Director

The Stone and Tile School

Office 407-567-7652

Cell 407-615-0134

jfreitag@thestoneandtileschool.com

 

 

www.thestoneandtileschool.com

 

 

 

 

 

Have any of you worked on soap stone countertops? I am going to look at a counter today custy thinks it is soap stone and has been puting oil on it on a regular bases has anyone ever heard of doing that?

--
Zev Guez
Stone Restoration Plus
(732) 309-3878
www.stonerestorationplus.com

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