Brain,

 

The best comments to make when a customer states that the designer and or fabricator recommended oils would be to explain to the customer that oils is what we normally try to keep out of the stone. oils will darken the stone , oils will cause the stone to collect more dirt, oil could be absorbed into the stone differently depending upon the porosity of the materials that could vary through the stone. this giving a different look in different areas within the same stone.

I sometimes tell the customer that restore and maintain stone and this my business and I don’t recommend to customer how to design their homes and most designer know that stone is beautiful id unique, but very few if any totally understand the makeup of stone  as well as we do. The fabricator’s recommendation is a little harder discussion, I would never be negative towards the comments from the fabricator. I would state that the fabricator usually does not have the contact with the stone after isn’t installed as we do as restoration / maintenance contractor and  may not be as familiar with the maintenance process, therefore they are usually passing on information that they have received second or third hand.

There are care product that you can recommend to the customer from Stone Care Central that would be the correct products for the customer to use.

 

Normally when you explain to the customer in the simplest way what effect certain product have on stone the customer realizes  your advise is the best advice

 

John E. Freitag

President/Director

The Stone and Tile School

Office 407-567-7652

Cell 407-615-0134

jfreitag@thestoneandtileschool.com

 

 

www.thestoneandtileschool.com

 

.

 

 

 

John,

What are some of the negatives we should advise our clients about when they tell us that their designer or fabricator had recommended oil?

Thanks,
Brian

Sent from my Verizon Wireless BlackBerry

From: "John Freitag"
Date: Wed, 3 Jun 2009 15:13:22 -0400
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] soap stone

Zev,

 

The first question I have, is what is the customer wanting  you to do??  Unless you know the problem the customer is having it’s hard to answer your question , it appears that some use oils to maintain this stone, I personally dislike the use of oil on any stone.

 

Is the customer looking for shine? Color ? is the stone damaged?

 

If you can better describe the need, I  better answer your questions on how to address this job.

 

So many times we fail to ask the customer what they are looking for and what the customer likes and dislike about their stone. Once you know what the customer wants and needs are you can then sell the service they need.

 

Too many times, because we are the professional we tell the customer what we feels needs to be done and it’s not what the customer wanted or really needed.

 

When making sales calls ask the questions, it will make selling much easier.

 

 

 

  

 

 

John E. Freitag

President/Director

The Stone and Tile School

Office 407-567-7652

Cell 407-615-0134

jfreitag@thestoneandtileschool.com

 

 

www.thestoneandtileschool.com

 

 

 

 

 

Have any of you worked on soap stone countertops? I am going to look at a counter today custy thinks it is soap stone and has been puting oil on it on a regular bases has anyone ever heard of doing that?

--
Zev Guez
Stone Restoration Plus
(732) 309-3878
www.stonerestorationplus.com

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