I agree with all that you said, 1000 percent, furthermore
I found in their basement and actual uninstalled tile which when I showed them
in comparison, it was clear that the condition of the marble was the same as
what we did. Meaning the travertine was shiner than the filling.
I also honed the floor down to minimize the difference at no
extra charge after they sae a new sample, so I know I went beyond what I had to
do, nevertheless they are now calling the local competitors stating our company
messed their floor. I am lucky to be respected here so they call me to
let me know that my customer has contacted them, asking for remedy to what they
deem is a bad job.
Regardless , I want to see if there is a solution out there.
Anthony Masecchia
Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. anthony@777-7797.com
From: rivera.gm@gmail.com
[mailto:rivera.gm@gmail.com] On Behalf Of Georgia Rivera
Sent: June-12-09 3:38 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] TRAVERTINE FILLING
When we supply a customer with a sample that they approve,
we note the steps we did to complete the sample (if there is a disclosure such
as the possibility of having dull areas, or different color, etc, we note it
also on the contract) and have the customer initial it. If they do
not like the outcome after that we will offer to redo the surface with a
different option but it will be at an added cost. We'll give them a
discount but if they accept a sample, sign off on it and wait until the entire
proect is completed before changing their minds, I won't accept having to redo
anything for free if we performed according to the terms and conditions of the
contract.
Travertine in general has more than one color. Is your
customer looking for a stone that has a solid color? Or is it a polish
issue?
Warmest Regards,
Georgia Rivera
Stone Buff, LLC
Certified Stone and Tile Pro
1.888.548.4586 ext 104
On Fri, Jun 12, 2009 at 1:31 PM, <anthony@777-7797.com> wrote:
I recently polished a travertine floor from lippage removal to
completion. At the end of the contract the client was unpleased with the
fact the that holes in the travertine were matt finish and the tile was highly
polished. I had explained this beforehand but of course clients visualize
differently than we do. So I also did a sample which she accepted but now that
it’s all done , she doesn’t like the two tone effect as she
feels it looks dirty.
I have gotten paid but she is still not satisfied, faced in this situation,
what have you done, other than
-trying to recut and do it with epoxy fill
-honing it down to a more mat finish, to not make the traverfill stand out s
much?
Anthony Masecchia
Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. anthony@777-7797.com
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