I recently polished a travertine floor from lippage removal to completion.  At the end of the contract the client was unpleased with the fact the that holes in the travertine were matt finish and the tile was highly polished. I had explained this beforehand but of course clients visualize differently than we do. So I also did a sample which she accepted but now that it’s all done , she doesn’t like the two tone  effect as she feels it looks dirty. 

 

I have gotten paid but she is still not satisfied, faced in this situation, what have you done, other than

-trying to recut and do it with epoxy fill

-honing it down to a more mat finish, to not make the traverfill stand out s much?

 

 

 

Anthony Masecchia

Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. anthony@777-7797.com

W.www.777-7797.com