There is no fix at this point and no do not put any type of topical selaer or finish on that stone it will only make matters worse.
 
The only thing to do if they do not like the polish finish with the dull spots is to hone it at a 400 or 800.
 
We grind ALOT of travertine and take to polish and each and every time I take in my sample board where one has holes filled with polyester and one filled with what we use which is ns grout/travertine dust/latex/acrylic so they can clearly see the difference and if they want the polyester fills then I charge accordingly which honestly is double it is very time consuming and expensive to fill say 2000ft of travertine that has just been ground flat.
 
Sorry there is no easy answer as for them calling around bad mouthing your company that is just wrong, there is nothing anyone else could have done that would make those fills shine (other than using polyester) that is just part of having travertine.
 
The only thing I can tell you going forward is show them the difference on a sample piece like we have and like others said get it in writing.
 
Good luck


--- On Fri, 6/12/09, don@srsdenver.com <don@srsdenver.com> wrote:

From: don@srsdenver.com <don@srsdenver.com>
Subject: RE: [sccpartners] TRAVERTINE FILLING
To: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Date: Friday, June 12, 2009, 12:59 PM

I have faced this same issue. Almost exact scenario on Tuesday. I have tried clear nail polish even but it wears off. I do not have an answer for you. It is just as frustrating trying to maintain the grout color. Good luck
Sent via BlackBerry by AT&T
From:
Date: Fri, 12 Jun 2009 13:31:09 -0400
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
Subject: [sccpartners] TRAVERTINE FILLING

I recently polished a travertine floor from lippage removal to completion.  At the end of the contract the client was unpleased with the fact the that holes in the travertine were matt finish and the tile was highly polished. I had explained this beforehand but of course clients visualize differently than we do. So I also did a sample which she accepted but now that it’s all done , she doesn’t like the two tone  effect as she feels it looks dirty. 

 

I have gotten paid but she is still not satisfied, faced in this situation, what have you done, other than

-trying to recut and do it with epoxy fill

-honing it down to a more mat finish, to not make the traverfill stand out s much?

 

 

 

Anthony Masecchia

Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. anthony@777-7797.com

W.www.777-7797.com