Georgia,

I wanted to do something very similar until the state insurance commission put an end to it. This is a brief summary of the explanation they gave: Warranties and service contracts are similar in that both relate to the nature or efficiency of a product. But in order to be a warranty, the contract maker must have a relationship to the product or service, or do some act that imparts knowledge of the product or service to the extent of minimizing, if not eliminating, the element of risk contemplated by Insurance Law. Where there is no relationship or act, the contract maker undertakes an obligation involving a fortuitous risk, and the agreement is an insurance contract that constitutes the doing of an insurance business and requires a broker’s license.

I attended two hearings with our attorney, she did a great job at presenting our argument. The commission did accept the fact that we had a relationship to the product and understood the risks associated. However since a Limited Liability Company can be dissolved if a member dies, files bankruptcy, or the LLC becomes insolvent they did not feel consumers would have adequate protection. Therefore, they wanted us to provide a insurance policy secured by a third party. Lots of laws and red tape when you offer a warranty or insurance on a third parties products or services …….

Joe

From: rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] On Behalf Of Georgia Rivera
Sent: Wednesday, July 22, 2009 8:37 AM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Developing referrals !

I know that one thing you can do is see if they are interested in having a Stonecare Central Station Kiosk in their showroom. This will provide a huge amount of excellent information to the customers as well as make the perfect products available to them without the customer having to pay for shipping or wait for shipping. You could work out an agreement and you both could make money buy selling the products in their showroom AND have the care guide brochures with your information on them available to the customers. So whenever the customers have an issue, they can call on you.

Another idea I was playing with but haven't done as of yet...I was thinking of developing a "warranty program" for fabricators and installers to sell as an extra package to their customers so if any work needs to be done it will be "under warranty" performed by you. You would get money for the warranty package and can determine if it a warranty issue.

I am still in the thinking stages. I am thinking of developing different packages. For instance, the Name Apparell Warranty (similar to the power train warranty for automotive)....If it's not listed it's not covered. Then the "bump to bumper" exclusionary warranty (If it is not listed it IS covered). Then with different years of coverage and then pricing each as a package for each length of years.

On Tue, Jul 21, 2009 at 9:17 PM, Roger Konarski <qm144@yahoo.com> wrote:

All,

I was looking for any suggestions on how to foster a relationship with a potential referral sources, which are fabricators, stone warehouse or anyone that has something to do with natural stone. Yes of course you can go by a introduce oneself and leave some business cards. But I think you need more than that to help develop the relationship.

Thanks, any suggestions would be appreciated!

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