I been reading the comments regarding the documents for efflorescence
and everyone of you have good points. My caution is that first I prefer to
explain to the customer and educate them of their problems, I find the more I can
talk to the customer the more comfortable they are with me and my company. Securing
the customers trust in you as the professional is the most important part of
selling your services. If the customer is comfortable with you closing the sale
should be easy. After you have spent the time educating the customer, prior to
leaving the appointment , that ‘s the time to leave the print material behind
with your customer. Not only do you need to leave the print material for their particular
problem you need to leave behind a brochure describing all your services. Also
during you sale call it very important to ask the question “What are you
using to clean your floors , walls etc ?” this open the door to
sell care products. Be prepared many time you can sell the care products before
you even get the job. If this occurs make sure the customer understands the product
will not correct their problem, only your professional services will solve the
This is why I recommend everyone have several basic brochures
for general services and products along with brief hand out for specific
problem such as efflorescence, etching , staining etc.
John E. Freitag
The Stone and Tile School
I got one of those guys here, he's not
italian .... He claims that his country they use engine oil to seal saltillo,
and people believe him. Got calls on two, Referred both to Lube-N-Go .....
Stone & Grout Meister, LLC
Date: Sat, 29 Aug 2009 21:09:06 -0400
To: Restoration and Maintenance<firstname.lastname@example.org>
Subject: RE: [sccpartners] Efflorescence document
He must have been Italian!
generally three methods of which can assist in preventing efflorescence:
Master Stone Consultant
Active MC of BNI Westmount
Marble.Maestro on facebook
Please take note of my new email
had the chance to have a man from another country work with us on a
project. He said in their country they use diesel fuel to clean and treat
efflorescence and it supposedly prevents it from coming back. He said it
eliminates the minerals somehow that create the efflorescence.
This has got to be an old wive's tale, or something scary to do as I would be afraid to use it.
On Sat, Aug 29, 2009 at 8:17 PM, Stone
& Grout Meister <email@example.com>
Of course ……..
Haven’t you heard of the blackberry ?
go out on Saturday night ???
One document on efflorescence attached.
Here is where you guys can help. We have a ton of documents
that we are editing / preparing for the Partner Center. As you make requests,
we'll focus on those first. Also, give us feedback what should be on the
documents. If they are for you guys, of course it should not only include a
definition of a problem, for example, it should include tips and remedies. If
it's for your customers, an explanation / definition should be sufficient. We
were thinking the ones for customers should have a place where it can be
personalized with your own Company Info (i.e. "presented by Marble
Maestro... logo, website, phone...)
Everyone's input is greatly appreciated.
On Sat, Aug 29, 2009 at 7:12 PM, <firstname.lastname@example.org>
Good question, I
would also use it!
Tired of trying to
tell people it will come back like cancer unless they remove the source and
stop trying to seal it
Active MC of BNI
Please take note
of my new email email@example.com
Does anybody have a good document I can use as a hand out explaining efflorescence to my customers? I figure it would be helpful to ask you before I try to create one myself.
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