You know, I don't think it would hurt to have a brochure from Stonecare Central with consumer products, product numbers and pricing with ordering info.
On Tue, Sep 1, 2009 at 9:37 AM, John Freitag <jfreitag@thestoneandtileschool.com> wrote:
To all
I been reading the comments regarding the documents for efflorescence and everyone of you have good points. My caution is that first I prefer to explain to the customer and educate them of their problems, I find the more I can talk to the customer the more comfortable they are with me and my company. Securing the customers trust in you as the professional is the most important part of selling your services. If the customer is comfortable with you closing the sale should be easy. After you have spent the time educating the customer, prior to leaving the appointment , that ‘s the time to leave the print material behind with your customer. Not only do you need to leave the print material for their particular problem you need to leave behind a brochure describing all your services. Also during you sale call it very important to ask the question “What are you using to clean your floors , walls etc ?” this open the door to sell care products. Be prepared many time you can sell the care products before you even get the job. If this occurs make sure the customer understands the product will not correct their problem, only your professional services will solve the problem.
This is why I recommend everyone have several basic brochures for general services and products along with brief hand out for specific problem such as efflorescence, etching , staining etc.
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
From: Stone & Grout Meister [mailto:mail@stoneandgroutmeister.com]
Sent: Saturday, August 29, 2009 9:54 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Efflorescence document
I got one of those guys here, he's not italian .... He claims that his country they use engine oil to seal saltillo, and people believe him. Got calls on two, Referred both to Lube-N-Go .....
Joe Walters
Stone & Grout Meister, LLC
Tel: 505-890-3835
Cell: 505-859-0196
Fax: 866-920-2135
mail@stoneandgroutmeister.co
www.stoneandgroutmeister.com
From:
Date: Sat, 29 Aug 2009 21:09:06 -0400
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] Efflorescence document
He must have been Italian!
There are generally three methods of which can assist in preventing efflorescence:
- Selection of ingredients – Using ingredients which have minimum quantities of salts (eg. ensuring clean sand is used) can reduce the potential for deposits. Blended cement contains smaller amounts of calcium than Portland cement. The use of tools and mixers should also be well cleaned and free from rust.
- Control of Moisture - Moisture penetration into the masonry and mortar should be controlled or minimised. Masonry should be covered with polythene sheeting. Mortar joints that are exposed to weathering should be tooled to produce a smooth weather resistant surface. It is also important to minimise premature drying when curing by avoiding exposure to wind and excessive temperature immediately after casting.
- Surface Treatment - The use of water-repellent material such as silicone will restrict the entry of water and may minimise the formation of efflorescence. However, water-repellent material may prevent moisture escaping and cause problems such as crystallization of excessive salt beneath the surface which will trigger spalling or flaking within porous and soft masonry.
Anthony Masecchia
Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. antonio@777-7797.com
Active MC of BNI Westmount
Marble.Maestro on facebook
Please take note of my new email antonio@777-7797.com
From: rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] On Behalf Of Georgia Rivera
Sent: August-29-09 8:20 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Efflorescence document
We recently had the chance to have a man from another country work with us on a project. He said in their country they use diesel fuel to clean and treat efflorescence and it supposedly prevents it from coming back. He said it eliminates the minerals somehow that create the efflorescence.
This has got to be an old wive's tale, or something scary to do as I would be afraid to use it.On Sat, Aug 29, 2009 at 8:17 PM, Stone & Grout Meister <mail@stoneandgroutmeister.com> wrote:
Of course …….. Haven’t you heard of the blackberry ?
From: anthony@777-7797.com [mailto:anthony@777-7797.com]
Sent: Saturday, August 29, 2009 5:50 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Efflorescence document
Doesn’t anyone go out on Saturday night ???
From: Debbie Shaw [mailto:debbie.shaw@gmail.com]
Sent: August-29-09 7:38 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Efflorescence document
Hi All
One document on efflorescence attached.
Here is where you guys can help. We have a ton of documents that we are editing / preparing for the Partner Center. As you make requests, we'll focus on those first. Also, give us feedback what should be on the documents. If they are for you guys, of course it should not only include a definition of a problem, for example, it should include tips and remedies. If it's for your customers, an explanation / definition should be sufficient. We were thinking the ones for customers should have a place where it can be personalized with your own Company Info (i.e. "presented by Marble Maestro... logo, website, phone...)
Everyone's input is greatly appreciated.
On Sat, Aug 29, 2009 at 7:12 PM, <anthony@777-7797.com> wrote:
Good question, I would also use it!
Tired of trying to tell people it will come back like cancer unless they remove the source and stop trying to seal it
Anthony Masecchia
Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. antonio@777-7797.com
Active MC of BNI Westmount
Marble.Maestro on facebook
Please take note of my new email antonio@777-7797.com
From: rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] On Behalf Of Georgia Rivera
Sent: August-29-09 4:57 PM
To: Restoration and Maintenance
Subject: [sccpartners] Efflorescence document
Hi group
Does anybody have a good document I can use as a hand out explaining efflorescence to my customers? I figure it would be helpful to ask you before I try to create one myself.
:)
Thanks all!
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