StoneCare Central Product Line,
If you are having problem selling the line I will ask several question of everyone that is attempting to sell the care products.
1. When you make your first sales contact with the customer are you asking the question” what are you currently using to clean your Stone?”
2. If you are working in more then one area of the home let’s say the foyer and then the bathroom you need to ask the customer each time what they are using for cleaning the mold and mildew , or more importantly in the showers and soap film?
You need to work these question in to you sales call and explain to the customer the differences between acid based cleaners , neutral based cleansers and alkaline based cleaners and why neutral cleaners are to be used on the stone.
It always goo d to carry the product with you on sales calls, the education you give the customer could turn into a sale, if not you have now set the pace for the opportunity to sell the products after you complete the job.
Once you completed the job you not done until you tell the customer how to care for it and the products they need. This will turn onto a sale 75 to 80 % of the time. The key to selling the product is thatyou MUST carry these products on you truck and be ready to deliver them the moment you sell them.
Once they use them they will re- order, at that point you can send them to you r website or you can ship the product directly yourself. The customer will pay the shipping and handling. I’ve done it before and actually set up a UPS Shipping from my office we took the order over the phone, pack the order and shipped and charged the customer the shipping cost plus $5.00 handling fee . M y sales of care product back inmy franchise days exceeded $1700. Per month.
You got to build your customer base then the re-orders will come. But unless you sell the product and deliver it when you complete the job you will never develop care product sales .
If I can assist anyone in how to make more product sales please let me know you could be missing an thousands of $$$$$ per year, and these are easy sales
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
From: Anthony Masecchia anthony@777-7797.com [mailto:anthony@777-7797.com]
Sent: Friday, September 25, 2009 11:08 AM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Polishing Marble Vanity Top
What I usually do is tell my customers I will deliver if they give me a few weeks. I do drive all over the city so sooner or later I get there. And it keeps me in contact with the customer
Sent Antonio Masecchia
On 2009-09-25, at 10:20 AM, "Stone & Grout Meister" <mail@stoneandgroutmeister.com> wrote:I did ……. I used Stone Tech grout cleaner, areas composed primarily of mineral etched while other resin areas remained unchanged. I think engineered stone has a real place in the market today. If the engineered stone industry can control cost, improve durability, stay green, and provide more choices they will dominate the market one day.
I won’t touch anything surfaces until I know what I’m getting into. I hear people say I take along a sample board with me to show the home owner the different finishes ..…. The only this I use a demo board for is color sealing …….. I always ask if they have a piece of stock, where did they buy the stone, who installed it, cleaning, ect.
I agree that many people in the stone industry don’t know what they’re talking about …… Today the stone industry is more about marketing than anything else …… I have been fortunate to meet a few that have a true passion for the profession.
Again I agree the SCC line for the most part a good line of products. Unfortunately I have not been successful in getting customers to buy them. I frequently get calls from customers who want to purchase the products but they don’t want to pay the shipping.
Thanks,
Joe
From: anthony@777-7797.com [mailto:anthony@777-7797.com]
Sent: Friday, September 25, 2009 12:21 AM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Polishing Marble Vanity Top
Did you try the acid test as I had recommended? To see what would have happened? I have a new encounter with another engineered stone today in a kitchen- full of acid burns. They are all not made the same, so get ready for a rock n roll ride. Many people in this industry just don’t know what they are talking about anymore. I just bought the most advanced machine in lippage removal. It’s a geared driven machine, so far I think the guy who made it is a genius, but he then places wet resin bond diamonds in a box for me to use dry, if this was me 20 years ago I would have been left with Velcro only tonight after running the diamonds dry for a few hours. but he insisted this was the best dry diamonds available, so much so that I tried it. An hour later, Velcro!
Whatever you do, just keep testing your stuff, test after test after test, and you will never be able to stop, there is just too many changes going on that we just cannot know about. Products and chemicals companies change their formulas, diamonds and resin change their compositions, stones are trafficked with all kinds of stuff. Do small test before doing anything, all the time. We really need to push our on SCC line.
Antonio
From: Stone & Grout Meister [mailto:mail@stoneandgroutmeister.com]
Sent: September-25-09 2:00 AM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Polishing Marble Vanity Top
I know what cultured marble is and this product is not cultured marble. The vanity top and back-splash are two separate pieces; the sink is an under-mount and not a part of the vanity top. The product could easily be mistaken for marble …….. I removed the vanity top today It weighs 15.4 pounds without fixtures and marked with something in Chinese. This was my first encounter with engineered stone and I must admit “IT LOOKED BETTER THAN MARBLE” No warranty but the retailer has agreed to send the home owner a new top. The home owner has agreed to give me the old top if the retailer doesn’t want it, If that happens I’ll’ give you a call John.
Thanks,
Joe
From: tdfabrication@gmail.com [mailto:tdfabrication@gmail.com] On Behalf Of Monte Osterman
Sent: Thursday, September 24, 2009 1:21 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Polishing Marble Vanity Top
I agree, I think this is not a natural stone product. One clue is the question about polishing the joint where splash meets deck. Usually these are set on splashes and not integra. If the joint is coved and is appears as one piece I am sure this is a cultured marble product. Does this have integral bowl and integral splash. Keep in mind many customers tell you they bought a marble vanity when they really don't know the difference themselves. First step, identify the material.
Monte Osterman
Technical Director, Fabrication
Stone and Tile Pros
On Thu, Sep 24, 2009 at 8:16 AM, John Freitag <jfreitag@thestoneandtileschool.com> wrote:
Joe ,
Smart, if you’re not familiar with engineered stone be careful. If you hone it, it’s not like honing marble or granite. I recommend the diamond from Alpha that are designed for engineered stone. you normally start at a 500 grit or higher, note the stone is not damaged in most cases , it is the resin that is used to hold the stone together that is usually damaged, unless there is a quartz pop out or these is what is called resin pooling.
Most of the engineered stones do not have the deep shine we are use to seeing in granite and marble. There are some process I can give you to try should you elect to try and fix the problem.
Most engineered stone comes with a warranty from the manufacturer and the customer should contact the company they purchased the top from to see if there is any warranty on it .
If not and you want to try fixing it call me, we can review some simple processes
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
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From: Stone & Grout Meister [mailto:mail@stoneandgroutmeister.com]
Sent: Wednesday, September 23, 2009 1:40 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Polishing Marble Vanity Top
John, I’m not sure if it is a true marble. I think it might be engineered for a couple of reasons:
1) The manufacture referees to the stone as cream.
2) The stone has a fiber glass mesh glued to the underside.
3) The stone has a finish similar to Corian.
4) The finish looks like it was sanded and then finished with a buffing compound.
5) The finish has very little clarity or reflection.
6) The etch marks are isolated to areas approximately 1/4 “ in diameter all over the surface, If it was a true marble and was sprayed wouldn’t the etch marks be much larger especially with a wiping motion.
7) Vanity, marble top, sink, faucets and free shipping for less than $1,200.
I called the manufacture and left a message, but they have not returned my call. I’m not familiar with engineered stone and I don’t want to get over my head.
Thanks,
Joe
From: John Freitag [mailto:jfreitag@thestoneandtileschool.com]
Sent: Wednesday, September 23, 2009 7:39 AM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Polishing Marble Vanity Top
Joe,
Are you sure this is a marble surface??? I looked at the countertop on the attached link and this looks very similar to an engineered stone. if this is an engineered stone it may not be an etch mark but marks left from other products that attacked the resins in the engineered stone.
If this is a marble you can probably achieve the finish using a honing powder to blend the finishes.
JOHN
From: Anthony Masecchia anthony@777-7797.com [mailto:anthony@777-7797.com]
Sent: September-23-09 5:37 AM
To: 'Restoration and Maintenance'
Subject: RE: [sccpartners] Polishing Marble Vanity Top
I looked over the site, the only marble they mention is the cream color, all the rest they call it Granite. It looks like a honed finish from the picture. But if it left multiple etches it sort of contradictory to everything granite is, unless they dropped something like toilet bowl cleaner on it.
The other issue is the price making me believe this is a Chinese product and they are strong at dying their tops. If the top you are referring to is black or blue it might be the die that was affected with this unknown cleaning product
You have to make sure its marble or granite , bring a little stone acid, what you use to clean the grout with and make a test to see if it reacts.
Polish it as you would a marble or granite floor, same methods.
As for the seam where they join, I am not certain I followed, but if you mean that it was affected right up to the crack and can’t really get to it, maybe you can finish it with a fine silicone line.
Anthony Masecchia
Master Stone Consultant
Marble Maestro
T. 514.777.7797
F. 514.904.1815
E. antonio@777-7797.com
Active MC of BNI Westmount
Marble.Maestro on facebook
Please take note of my new email antonio@777-7797.com
From: Stone & Grout Meister [mailto:mail@stoneandgroutmeister.com]
Sent: Wednesday, September 23, 2009 2:06 AM
To: Restoration and Maintenance
Subject: [sccpartners] Polishing Marble Vanity Top
I looked at a vanity purchased from Max Furniture http://www.maxfurniture.com/Quick+Ship+Vanities+Click+Here/3340/147-114-5221.asp . About a week after installing the vanity one of the family cleaned the vanity top with an unknown product that left multiple etch marks on the surface. I’ve polished marble floors but not a vanity top. The top doesn’t have a marble like finish, the finish is similar to polished Corian. How do you polish the joint where the back-splash and vanity top joins ? Will a felt pad work ?
Thanks,
Joe
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