Ok I need some input on this one fellas.......
Hand picked honed turkish white limestone floor in upscale
home. Installed one year ago. Customer sees dirt in grout and decides to use
straight bleach(yeah I know) on grout lines. He ends up with 2" clean borders
around the grout lines on the entire floor. The stone appears dirty and the
area around the grout actually looks good. It is now very evident the stone is
very soiled. Customer says has only been using nuetral to clean. It was
initially sealed with stone tech bulletproof.
My approach is to go in with high alkaline cleaner(Stone
Tech Klenz All) and use a high pressure(up to 1200 psi) spinner tool to
clean floor. This makes a big difference but the whiteness on the edges are
still there. . There are tiny holes in the stone where dirt has collected. I am
baffled because it is rare for my spinner to not get all dirt up. I ask again
if sealer has been used as it seems to me it is sealer that is in the small
holes. He assures me no sealer has been used except at install.
My next step is to use honing powder. It does nothing. I
quickly used stripper. It does nothing. I resort to using diamond resins 100 up
and it fixes the problem and matches the edges. An entire day wasted as now the
customer realizes the best fix is to hone the floor. the customer wants to
pursue litigation(architect and GC) as the floor needs honing now only after a
year. Customer feels something improper was done initially...sealing etc.
HERES MY QUESTION......on my way out he shows me he
has been using Stone Tech Revitalizer twice a week. The label says it is a
cleaner AND a sealer. It says it has an acrylic copolymer. In my mind it seems
like THIS product used this often is what filled the tiny holes. What do you
think? How can a product be recommended for stone that is a cleaner AND sealer?
Maybe it is only showing because the stone is white. Stone Tech product info gives
no info whatsoever on using too often...it makes it seem almost like a daily
cleaner.
Anyone think I'm right about this product?
Jason
Protocol jfrancis@protocolfloorcare.com |
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