G……

I would explain to your customer that due to the installation of these stones, the installer should have made sure there was adequate slop on the stone so they would drain properly. There is very little than can now be done after the installation to correct the problem without tearing out the stone and re- installing.

The best you can offer is a cleaning process where the customer can clean the surface with a bleach and water solution up to a 50/50 mix then scrub and rinse. Then seal every year.

The problem stems for the install

Hope this helps

John E. Freitag

President/Director

The Stone and Tile School

Office 407-567-7652

Cell 407-615-0134

jfreitag@thestoneandtileschool.com

schoollogo

www.thestoneandtileschool.com

From: rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] On Behalf Of Georgia Rivera
Sent: Tuesday, November 17, 2009 4:48 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Puddling question

We never had any intentions to get into that. I needed to give them some good verb-age to explain what needs to happen, that we don't offer that service and to show that it is not our responsibility. I wouldn't even offer a suggestion of a step-by-step procedure but I wanted enough info to arm myself. This is not a service we offer but to know certain key words to say to let them know that this is a pre-existing issue and that they need to contact a different contractor for this.

:)

On Tue, Nov 17, 2009 at 1:54 PM, Kris Dougherty <kris@marblefloorsandmore.com> wrote:

This advice is right on the money.
Kris

John Freitag wrote:

Georgia,

The work you are now talking about was never a part of your original contract. If you are using the contract I gave you during training it plainly states that anything that is not specifically address within this contract is not part of the contract. If this was not mentioned in the contract then it is not a part of the contract and therefore is not your responsibility to fix. The next step would be to place a lien on the property. This should get their attention, or file a claim in small claims court. Don’t continue to waste time on this job. The time you are wasting will be better spent going after NEW business.

I guarantee if you try to fix this problem it will come back and BITE you again and you will continue to spend more time and money on a project that you may be forced to take legal action on. The more you do the courts will ask WHY did you continue to do work that was not in your contract and not get paid for the original

John E. Freitag

President/Director

The Stone and Tile School

Office 407-567-7652

Cell 407-615-0134

jfreitag@thestoneandtileschool.com

schoollogo

www.thestoneandtileschool.com

work first.

*From:* rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] *On Behalf Of *Georgia Rivera
*Sent:* Saturday, November 14, 2009 11:18 AM
*To:* Restoration and Maintenance
*Subject:* RE: [sccpartners] Puddling question

I'm not sure who the original installer is. Long story short...client is using anything and everything to avoid paying their invoice. I needed to explain how this was not caused by us but their options to correct this should be ... by hiring another contractor and paying us for the work we completed.

On Sat, Nov 14, 2009 at 11:06 AM, <bkornet@fabracleen.com <mailto:bkornet@fabracleen.com>> wrote:

Part of doing it right should include having a landscape architect designing the project.

Sent from my Verizon Wireless BlackBerry

------------------------------------------------------------------------

*From: *Dr Fred <fhueston@stoneandtilepros.com <mailto:fhueston@stoneandtilepros.com>>

*Date: *Sat, 14 Nov 2009 10:11:44 -0500

*To: *Restoration and Maintenance<sccpartners@stoneandtilepros.com <mailto:sccpartners@stoneandtilepros.com>>

*Subject: *RE: [sccpartners] Puddling question

best solution is to tear it out and redo it the right way

On Fri, Nov 13, 2009 at 1:37 PM, John Freitag <jfreitag@thestoneandtileschool.com <mailto:jfreitag@thestoneandtileschool.com>> wrote:

Georgia,

Can I assume this is the =same project we talked about the other day?? If so
then her are my comments.

1. The customer had been a royal pain for you.
2. You have already performed more services than you contract called for.
3. Did you contract state that you would stop the mold and efflorescence??
4. there is no way to stop this from happening in the future, the comments
from Lagana Tile would be one solution. BUT there is still no guarantee this
would stop the problem.
5. Are you equipped to cut out the grout insert the pipe etc. or are you
opening up a new can of worms????
6. If you elect to do this please write a separate contract for this work
and be sure in you contract you state this will help eliminate the problem
but there is NO guarantee it will stop the problem.
7. Make sure the stone is sealed extra good in those spots.
8. Tell the customer how they can remove the mold with a cleaning using
bleach water.
9. Get paid for the work you have already provided, once you receive payment
on the services performed than move onto the next project.

These are my comments based upon our discussion this week.

John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134

jfreitag@thestoneandtileschool.com <mailto:jfreitag@thestoneandtileschool.com>

www.thestoneandtileschool.com <http://www.thestoneandtileschool.com/>

-----Original Message-----
From: rivera.gm <http://rivera.gm/>@gmail.com <http://gmail.com/> [mailto:rivera.gm@gmail.com <mailto:rivera.gm@gmail.com>] On Behalf Of Georgia
Rivera
Sent: Friday, November 13, 2009 9:48 AM
To: Restoration and Maintenance
Subject: [sccpartners] Puddling question

We have a customer with exterior flagstone. In one area water tends
to gather and puddle causing lots of efflorescence and molds to grow
as it is also under lots of mature trees where the sun will not see it
much. It looks as if the builder graded the yard in such a way that
all the rain water and sprinkler water gathers in that same spot on
the flagstone. Do you have any thoughts or recommendations that might
help get the water to another location?

Thanks all!
Georgia Rivera

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