Baird,
Do get me wrong I not saying you are milking the job , but I seen
enough technicians on jobs that do. what I’m having a problem with
is your set up time and clean up time. I had those tough customers
and I can tell you even the tough customer we have the times for lost
productivity still work. Perhaps your technicians are not cleaning up properly
as they go. If you are just 5X polishing they would mask and protect, this should
not take more than a maximum on the total job more than 2 to 3 hours and that
being generous for time, if your technicians are cleaning properly after 5X
polishing the section your total clean up time should not take more than 2
hours so based upon the time to polish plus the set up time and clean up
time you should only have 29 to 30 hour for this project.
I would be interested to see how your technicians work on
the cleaning process as they polish. Once we polish vac up our 5X polish they neutralize
the are we just polished we more to the next section, then when we finish the
next sections we vac up our neutralize section , then damp mop with a very dry
damp mop and then neutralize the section we just polished. At the end of the
job we do a QUICK scrub on the floor , do a good vas job and then if
needed just buff off any marks that might be on the floor. In some cases we
lightly mist down and I mean very lightly mist a solvent based impregnator on
the floor with a white pad and we are done.
Do you run a 1 man crew or a 2 man crew?? I believe in a
one crews !!!! this give you the accountability and responsibility to your technician.
I would recommend to ALL partners to operate with 1 man crews, if you need help
let me know we can develop a class to cover this one. The most successful operators
I know use 1 man crews. Go more than 1 technician do 2 different jobs at
one time, this will give you productivity and profitability.
I trying to assist you on increasing productivity and profitability,
not beat you up on your operations.
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
From: Baird Standish
[mailto:bairdstandish@gmail.com]
Sent: Tuesday, July 20, 2010 5:05 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] 5x cost per unit?
Thanks John. I came up with 23.3 hours for the
polishing, so we are on target on that one. I figured the total job would take
4.5 days with the extra attention to detail figured in. I guess my
experience is that the set-up and clean up on many jobs and especially
commercial jobs can be covered in the efficiency factor. But every once
and a while i run into what I find to be either a tricky set up or a tricky
clean-up or both (just have to look around the house and meet the owners).
Not to often, but sometimes. I am not disputing you, but I have
done this enough to see it coming in certain situations. In any event, my
solution is to supplement the set up staff so I can get it done quickly, and
then use one of our janitorial guys for the clean-up. I would never milk
a job, as you say, but I have often been in situations where things take longer
than they should due to unforeseen circumstances, so I spend a lot of time
fretting over what those unforeseen circumstances might be. Volume is
another matter. Am working on that one.
b
On Tue, Jul 20, 2010 at 4:19 PM, John Freitag <jfreitag@thestoneandtileschool.com>
wrote:
Baird,
2 day of clean up is WAY TOO LONG. This
job should take no more than 4 day total to do this includes polishing set up
and clean up. I guess I’m trying to understand what is taking you the
time? Is it the set up ( masking and protecting ) or the clean up after you
polish?
Perhaps you guys are milking the job
?? the actual time it takes to polish this 2700 SQ FT should only take 1
man no more than 24 man hours to complete, this even allows for a 35 % loss of
productivity . this along should cover most if not all the masking and
protecting time and the clean up time. The 35 % factor is what an average loss
for a technician I have seem technicians that only lose 30 % production.
This means that 65 to 70 % of the time
the machine is running getting work completed. The loss of productivity is the
time need to mask, protect, vac and clean up.
If you were to polish the open areas
with a 22 inch pad the time need to complete the job would be less than 24 man
hours.
Many time we lose productivity by having
2 men on a job. This is a rare occasion when I put 2 men on a job unless
I’m training someone. The second man actually slow down the entire
process. I would rather have 1 man on 1 job and my second man on another
job this gives you the maximum dollar production out of each man and at the end
of the job 1 man is accountable for his job the second man is accountable for
his job, and no time is wasted with the 2 man crew taking breaks, and wasting
time talking about whatever.
The secret to making money in the Stone
Restoration business keeping your technicians busy. I know several restoration
contractors that in stone along no other services do in excess of 1 million
dollars per year with a net income of over 22 to 25 %. It all about the volume
you can produce. In my last restoration operation when I left the sales
on stone only were over $950,000 with a 23 % net income. I know what it
take to do volume. My average residential customer per day was $550 per day and
I had approximately 90 maintenance contracts.
Maintenance contract is a totally
different discussion.
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
From: Baird
Standish [mailto:bairdstandish@gmail.com]
Sent: Monday, July 19, 2010 6:01 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] 5x cost per unit?
Thanks
John. I do have your numbers from the class. Thanks for confirming them.
I saw the blurb from Stonetec and couldn't really believe the coverage they
were touting. I am finding that my labor efficiency as far as actual honing and
polishing is getting pretty predictable. I do struggle with the set up
and clean up. I find that some jobs are easy and others require a lot of
attention to detail with the nook and cranny factor. As an example, I am
bidding a large, approx 2700 sf residential polishing job right now, and with
all the many nooks and crannies and delicate stuff around the house, I believe
it will take up to two days for the set up and final cleaning. I'm estimating 4
min per 10 sf for polishing ( it's white marble and looks like it may go
faster) but the set up/clean up often stumps me.
As
far as the materials are concerned, its really hard for us to track materials
on a project by project basis, and averaging is hard because some projects use
more of some materials than others. So I am, instead, trying to get as
theoretical a handle on supplies as much as possible.
I
didn't realize there was such a big saving by buying large quantities of polish
at one time never did the math. Thanks for advice.
B
_________________
From
Baird Standish
Managing
Partner
Facility
Specialists,LLC
1616
Walnut Street
Philadelphia,
PA 19103
Ph:
215-732-7505
Fx:
215-740-6436
On Jul 19, 2010, at 4:25 PM, "John Freitag" <jfreitag@thestoneandtileschool.com>
wrote:
Baird ,
Where were you in class when we went over cost of materials. The 5X powder cost you as a Partner 279.00 for 45 pounds this equals a cost of $6.20 per pound you will use approximately 2 no more than 3 ounces of powder for every 10 sq,ft. therefore if you use 2 ounces per 10 SQ FT there is 16 ounces to a pound divided by 2 = 8 , 10 SQ FT sections or 80 SQ FT per pound $6.20 divided by 80 SQ FT = .0777 per sq ft.
NOW , this is more then .02 per sq ft but my bet is you will not get that low of cost on that powder, I have tried all types of powders and found the 5X powder to be the best,
If you use powders other than 5X I cannot not guarantee you will get the same result as we did in training, if you need to spend more time then you labor rates will go up and you have saved NOTHING !
Over the years I have seen to many restoration contractor worry about the cost of materials, and not pay any attention to their labor costs. If your material costs are running over 5 to 6 % of you sales you have problems, not so much with you cost, but how your employees are using the materials.
The bigger number to look at is labor! If you labor rates are running over 30 % you have problems. This could be a loss of productivity, over p aid employees or your techniques do not allow you the maximum productivity.
If you purchase all your products from Stonecare Central and you control the use of the products you material and supply cost should not be over 5 to 6 %
Watch you labor if it’s over 30 % ( direct labor no benefits taxes etc included ) you need to look at you r productivity.
Do your technicians need to stop on their way to a job site to pick up supplies ?? if so then take a simple 5 to 8 mile trip to Home Depot or other stores and calculate what it cost you. You are not getting in and out of the store any faster then 30 minutes, then figure the drive time you , it cost you a least $13 to $18 for that hour maybe more depending upon you r pay scale. Oh if you are sending 2 technician to a job double those cost! So what have you really saved NOTHING it cost you money.
Look at the labor numbers find a single source supplier like StoneCare Central and review your monthly material and supply cost if they are over 5 to 6 % we need to talk.
John E. Freitag
President/Director
The Stone and Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
--
________________________________________
>From the desk of
Baird Standish
Managing Partner
Facility Specialists, LLC
1616 Walnut St.
Philadelphia, PA 19103
Phone: 215-732-7505
Fax: 215-546-9160
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