Well, I guessed I unintentionally stirred the bees nest so I may as well copy my response to Aldon after I got long, generic reply to my questions from last week:
 
"Based on my experience with your company so far, I. Found that getting tech support via email is not acceptable. My job is provide service to customers and not writing emails. The type of answers like
 "You can see the product label with full application instructions, tools to use, etc for any product in the "Product Information section."
tells me how ignorant to new, potential customers you are. Please take a note of it because I have decided to take my business elsewhere."

I already placed the order for different product with another company where the call was answered and got in depth explanation  about the product, how to use it and how to take care of it. All it took was 10 minutes on the phone during driving to another customer.
 
Regards to all
Adam Bartos
BiO Tile

 
On Wed, Apr 27, 2011 at 2:00 PM, stuart rosen <mail@stoneshine.com> wrote:
I have used aldons products-I think they are standard products not bad not great. While sometimes you may have to use methylene chloride based products to strip certain coatings,why with all the products available to us  do we have to use them in coatings or sealers. That stuff is just plain nasty and can really get you totally wasted. The other thing about aldon , the owner is a genius because he devised a business plan to which he can rely on his data base to answer all his customers questions. They never field one question, it is there policy-they wont use the phone period. I picture that sob sitting on some beach drinking pina colada,s as we struggle thru that damn database for answers.That just pisses me off-probably more so because I could never be that smart and I answer my phone all the time. The other reason I believe his products are more for the DIY folks and not contractors. We need someone to pick up the friggin phone and get the answers we need without having to search thru some pain in the ass database that will never have the answers to our questions anyway. I cant support a company that makes our day any longer than it already is.We need products that give consistent results and dry fast in between coats.If you work with absorbant stones that hold moisture it is always better to work with a water based sealers and topicals that will be more forgiving if you didnt wait long enough for the surface to dry. Solvent based sealers can be less forgiving when it comes to moisture
Just my two cents.

 
On Tue, Apr 26, 2011 at 12:18 PM, Baird Standish <bairdstandish@gmail.com> wrote:
Adam,
I received a bottle of Stone Glamour from Sparks, which seems to be similar to Aldon's Mexiglaze or Penetrating Stone sealer.  it is the same basic basic two part system as Aldon's  The Stone glamour is a base and the internacional finish is a topcoat that can be reapplied down the road.  It seems as though the "liner notes" for Sparks is less extensive but you can get someone on the phone.  Aldon's information is very comprehensive-you need to be a research analyst to get it all in, but they never answer the phone. 
 
We have used the Aldon Mexiglaze and Life-guard combination many times.  We have also used their gel stripper to remove old sealer.  I have generally been happy with it, but it is very temperamental.  It absorbs at different rates on different stones, you have to really shake the bottle to avoid gumminess, and it appears to be very sensitive to moisture and humidity.  We did a Saltillo floor last fall in the middle of a Monsoon and it took many days for it to dry completely.  If you need to add additional coats and the first coat isn't dry you are asking for trouble.  The solution to trouble is to flood with lacquer thinner to even it (if the trouble is all over) or spot "sand areas with a scotch brite pad (pretty easy).  Then you coat with the Lifeguard (polymer). Application is tricky because if you use the wrong kind of applicator or the floor is unusually rough you may get little bubbles that don't go away entirely.  The trick is to move the puddle as opposed to painting it on.  the stuff also really stinks. 
Aldon has sealers other than mexiglaze that are less heavy such as same day sealer (water based) porous stone sealer and fine stone sealer in the glossy category.  They also make color enhance and non-color enhancing sealers in a solvent and water based concoction.  
Frankly, It s sometimes hard to tell the difference between some of these.  But they will send you little samples for $7 each that you can test with. 
they also make a gel stripper that I like.
Baird


On Tue, Apr 26, 2011 at 8:42 AM, stuart rosen <mail@stoneshine.com> wrote:
Adam,
Sparks is in texas-817-488-6585
glaze and seal-is in california-  949-250-9104
They both have a good selection of products all easy to work with and pretty quick to lay out with good results.
If your surface is porous you will need to sea with an impregnator before using international finish as it is strictly a topical.

On Tue, Apr 26, 2011 at 7:26 AM, <info@restoreyourtiles.com> wrote:
Thanks Stu, do you happen to hae their ph# ?

Sent via BlackBerry from T-Mobile

From: stuart rosen <mail@stoneshine.com>
Date: Tue, 26 Apr 2011 06:52:26 -0500
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] glossy sealer for terracotta and quarry tiles

Adam,
Call the folks from sparks southwest-great durable sealer is international finish. Seal and Glaze has a water based green laquer. I think aldons mexi -glaze is mc based just plain nasty stuff.
If you call the guys from sparks you will be impressed they have awesome customer service.

On Mon, Apr 25, 2011 at 4:40 PM, <flooramor@aim.com> wrote:
Perhaps Baird has more info to share. I may have a contact email from last time I needed support. I'll look at my computer email later tonight.

J

Sent from my BlackBerry® smartphone with Nextel Direct Connect

Date: Mon, 25 Apr 2011 21:32:40 +0000
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] glossy sealer for terracotta and quarry tiles

I already filed it twice and got confirmations but no reply and is not in spam folder either.

Sent via BlackBerry from T-Mobile

Date: Mon, 25 Apr 2011 21:21:38 +0000
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] glossy sealer for terracotta and quarry tiles

Roval. Contact name is Jerry at 813-988-4910.

Aldon makes you fill out a form online and then they will reply. As far as I know, there is no phone support.

J

Sent from my BlackBerry® smartphone with Nextel Direct Connect

Date: Mon, 25 Apr 2011 21:18:36 +0000
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] glossy sealer for terracotta and quarry tiles

Thanks guys.
Do you have their ph#?
I am getting no response to my emails.

Sent via BlackBerry from T-Mobile

From: Don Semi <srsdenver@gmail.com>
Date: Wed, 20 Apr 2011 06:23:11 -0600
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] glossy sealer for terracotta and quarry tiles

I agree. I have used the Aldon Products but be careful they can be tricky sometimes.

On Tue, Apr 19, 2011 at 2:19 PM, FloorAmor <flooramor@aim.com> wrote:
Adam, 

I have used both Roval and Aldon products with success. Aldon is generally shipped and Roval more accessible, at least in my area.



J 

On Apr 19, 2011, at 11:22 AM, Info Info wrote:

Hello Partners,
I am looking for durable, topical, glossy sealer that can be applied to terracotta and quarry tiles. The sealer that I normally use is for stone and is not recommended for man made tiles. The project is in residential kitchen and foyer with color sealed grout lines.
Adam Bartos
BiO Tile

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--
Sincerely:

Don Semi
Certified Stone and Tile Inspector
www.srsdenver.com
srsdenver@gmail.com
303-249-7909

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WORLD CLASS STONECARE PRODUCTS
 

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WORLD CLASS STONECARE PRODUCTS
 

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--
________________________________________
From the desk of
Baird Standish
Managing Partner
Facility Specialists, LLC
1616 Walnut St.
Philadelphia, PA 19103
Phone: 215-732-7505
Fax: 215-546-9160



--
Regards,
Stu Rosen
201-446-1200
www.mbstonecare.com 
WORLD CLASS STONECARE PRODUCTS
www.mbstone.com
www.stoneshine.com
"A posse ad esse "
 

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