Last summer I cleaned and sealed some exterior stone for a customer. He called me after and said that there were spots on the stone on three steps (see photo) which I thought might have been caused by sealer drips. (I used a water based sealer). So I went back and tried to remove these mars first using alkaline and then acid.Then, the winter came and I heard nothing from this guy until last week. Today he sent me these photos and is very upset that I ruined his stone. The stairs, are where the problem started. but there is damage to the walk way as well (which I did not seal, only cleaned.) Now he says he wants his money back because he needs to replace all the stone in his yard.My first question is what did I do ?My second question is what should I do ???Paul Bunis
Xtremeclean Tile - Boston Stone Restoration
Specialty Stone Care
781-793-0700
617-719-8454
"Begin with the end in mind"
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