There are times, for example, if thee is a coating... I will inform the client that there may be additional work required at an additional cost, put out in writing, have them sign.  Mostly, I will come up with a number that will entail the most of what i think the job would be, this way if it's necessary they had an idea already, and if more work but not the must is required you have room to adjust and they will still be happy that it is not the highest quote.

Lorne Greenberg
Fabra Cleen
"Getting all the dirt since 1949."
212-777-4040, 718-776-3564
516-377-0993
www.fabracleen.com
www.fabracleenstoneandtilecare.com


-----Original message-----
From: Paul Bunis <pbunis@aol.com>
To: Restoration and Maintenance <sccpartners@stoneandtilepros.com>
Cc: Restoration and Maintenance <sccpartners@stoneandtilepros.com>
Sent: Tue, Jun 14, 2011 13:16:21 GMT+00:00
Subject: RE: [sccpartners] Policy

If you made the customer aware of the roadblock as soon as it happened you may be ok. But even then you risk credibility. Remember if you tell them up front then you are an expert. If you tell em after it's an excuse. 

Paul Bunis
Boston Stone Restoration
Absolute Chem Dry
617-719-8454

"...begin with the end in mind"

On Jun 14, 2011, at 9:04 AM, flooramor@aim.com wrote:

Sounds like a Change Order.

Sent from my BlackBerry® smartphone with Nextel Direct Connect

From: Georgia <georgia@stonebuff.com>
Date: Tue, 14 Jun 2011 09:01:57 -0400
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] Policy

What if it a situation where the job ended up having additional issues that needed to be addressed that were made apparent during the time of restoration?

On Tue, Jun 14, 2011 at 6:49 AM, Fred Hueston <fhueston@gmail.com> wrote:
Unless you bid the job for time and materials, you are stuck. Thats why I always estimate longer than what I think it will take.


On Tue, Jun 14, 2011 at 3:08 AM, <stephen@newlifemarblerestoration.com> wrote:
Hey All, I'm curious about how you all deal with those occasional (for me) jobs where I under estimate the time required to finish a job. Ive never added any charges to invoices for these situations. Some people tell me its not unreasonable at times to charge for extra time. Ive never felt comfortable with the idea. but wondered what you all do. Thanks.
Stephen

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--
Frederick M. Hueston PhD
www.stoneforensics.com
www.stoneandtilepros.com
Recommended stone care products  http://www.stonecarecentral.com

Many of my informational articles can be found at www.stoneandtilepros.com

Listen to my radio show at www.blogtalkradio.com/drfred
The Ultimate Stain Remover  www.GoDrFred.com



--

"He who hesitates is lost." (Benjamin Franklin)

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