On Jul 9, 2011 2:54 AM, "Info Info" <info@restoreyourtiles.com> wrote:
> Partners,
> Recently we have finished project where we stripped old, topical sealer off,
> diamond honed, powder honed and seal 740 sq ft of limestone. We used solvent
> based, impregnating sealer from SCC and floor machine to apply 2 coats. We
> also supplied SCC marble cleaner and explained in detail how to clean the
> floor.
>
> Now, week and half later, customer is complaining that the project did not
> solved his main concern that floor will be protected from the spills (not
> the etch marks). As an example he splashed water onto the floor and even
> thou water bubbled on the surface, limestone got a lot darker. His
> reasoning is that if stone gets darker, means not completely sealed and will
> stain when something else gets spilled, like oil, wine etc. He agreed that
> being a limestone, porous by nature, even pouring gallons of sealer may not
> completely seal the stone and rejected my offer to seal the floor with
> another coat of sealer. He agreed that the floor looks a lot better but
> since part of that floor is in the kitchen and dinning room and impossible
> to prevent accidental spills, it will stain. As of another example, he
> showed new, oily stains next to the fridge and poured and wiped off red wine
> onto the floor which also stained. He fills that he spent a lots of money
> for nothing and he wants to get his money back because the stains are not
> cleanable.
>
> How to explain, why the sealed limestone gets darker when wet? I always want
> to lower the expectation and over deliver the results but here I need some
> counter arguments to repel his insane request and general guidance of what
> to say to this these type of requests in the future. Returning of money is
> not an option. What should I do?
>
> Adam Bartos
> BiO Tile
>
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