On Jul 11, 2011 10:08 AM, "John Freitag" <jfreitag@thestoneandtileschool.com> wrote:
> Adam,
>
> Whenever I am working on limestone or any other material that sealing the
> floor will not make it bullet proof. It gives you a little longer time to
> clean up the spill. If the spill is not attended to quickly after the spill
> there is a chance it could stain.
>
> I always explain to my customer how sealers work. I use a water glass as an
> example, if the water glass represent the pores within the stone when you
> fill the glass with water it will fill up at once. If you take that water
> glass and fill it with sand and then pour water into the glass the water
> will penetrate into the sand but takes longer because the sand fills the
> pore within the stone and is slowing down the absorption into the stone.
>
> Thus the sealer acts like the sand in the pore slowing down the absorption
> but it does not eliminate the absorption.
>
>
>
> I would not have applied the sealer on lime stone with the floor machine. I
> would have applied an good even coat onto the floor using a terry cloth
> towel to insure a good even coat. The application of the sealer witrh a
> floor machine work good on a polished marble but on other more porous
> materials I still prefer the hand and knee application with a terry towel to
> assure proper penetration into the stone .
>
>
>
>
>
> John E. Freitag
>
> President/Director
>
> The Stone and Tile School
>
> Office 407-567-7652
>
> Cell 407-615-0134
>
> jfreitag@thestoneandtileschool.com
>
>
>
> schoollogo
>
>
>
> www.thestoneandtileschool.com
>
>
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>
> From: Info Info [mailto:info@restoreyourtiles.com]
> Sent: Saturday, July 09, 2011 2:54 AM
> To: Restoration and Maintenance
> Subject: [sccpartners] How to get this "monkey" of my back
>
>
>
> Partners,
>
> Recently we have finished project where we stripped old, topical sealer off,
> diamond honed, powder honed and seal 740 sq ft of limestone. We used solvent
> based, impregnating sealer from SCC and floor machine to apply 2 coats. We
> also supplied SCC marble cleaner and explained in detail how to clean the
> floor.
>
>
>
> Now, week and half later, customer is complaining that the project did not
> solved his main concern that floor will be protected from the spills (not
> the etch marks). As an example he splashed water onto the floor and even
> thou water bubbled on the surface, limestone got a lot darker. His reasoning
> is that if stone gets darker, means not completely sealed and will stain
> when something else gets spilled, like oil, wine etc. He agreed that being a
> limestone, porous by nature, even pouring gallons of sealer may not
> completely seal the stone and rejected my offer to seal the floor with
> another coat of sealer. He agreed that the floor looks a lot better but
> since part of that floor is in the kitchen and dinning room and impossible
> to prevent accidental spills, it will stain. As of another example, he
> showed new, oily stains next to the fridge and poured and wiped off red wine
> onto the floor which also stained. He fills that he spent a lots of money
> for nothing and he wants to get his money back because the stains are not
> cleanable.
>
>
>
> How to explain, why the sealed limestone gets darker when wet? I always want
> to lower the expectation and over deliver the results but here I need some
> counter arguments to repel his insane request and general guidance of what
> to say to this these type of requests in the future. Returning of money is
> not an option. What should I do?
>
>
>
> Adam Bartos
>
> BiO Tile
>
>
>
> _____
>
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