i just had to write a warranty letter as well...its either write out a letter or fight it out in court for a couple years...so i wrote it. Basically i wrote that the floor would still shiny unless abuse, scratched, blah blah blah...just a bunch of dribble and got my check. i spent more time writing what it did not cover , like etching, scratches, settling cracks, etc. normally these warranty letters are for a very limited time too, like one year..oh they also wanted it on the company letterhead...last 2 0r 3 jobs i have had to do this.

From: Alex Rivera <alex@stonebuff.com>
To: Restoration and Maintenance <sccpartners@stoneandtilepros.com>
Sent: Wednesday, April 25, 2012 7:46 PM
Subject: RE: [sccpartners] warranty letter

oh...and sorry.  I was using Alex's pc when I wrote that...this is still Georgie

On Wed, Apr 25, 2012 at 8:46 PM, Alex Rivera <alex@stonebuff.com> wrote:
You're welcome Adam.  Another question for you...prior to completing the work...did your agreement include that payment would be based on receive such a document?  Commercial locations come up with the dumbest excuses not pay.  But if you didn't have this in your original agreement that you would be providing it...you are not obligated to provide it and they could be in breach of contract.


On Wed, Apr 25, 2012 at 8:42 PM, Adam <info@restoreyourtiles.com> wrote:
Thanks Georgia 


Adam Bartos
BiO Tile & Grout Restoration

On Apr 25, 2012, at 10:45 AM, Georgia <georgia@stonebuff.com> wrote:

Here is a sample of our garuntee document.  I only have pdf format on my mobile.  I can send you an editable one if you like.  I had this one approved by our lawer.  It also helps to try to sell ongoing maintenenace services...hopes it helps.
Kind Regards,
Georgia Rivera
919.609.5665 mobile
On Apr 25, 2012 11:40 AM, "Info Info" <info@restoreyourtiles.com> wrote:
Yes, it is

On Wed, Apr 25, 2012 at 10:30 AM, <flooramor@aim.com> wrote:
Adam,

This is a commercial project you worked on? Where you working for a GC or another contractor?

Sent from a smartphone.
From: Georgia <georgia@stonebuff.com>
Date: Wed, 25 Apr 2012 11:23:10 -0400
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] warranty letter

Hi Adam,
I have a great one.  But I am away from my office.  I will see if I can send via my mobile...if you cant see it let me know.... One sec and I will send
On Apr 25, 2012 11:14 AM, "Info Info" <info@restoreyourtiles.com> wrote:
Partners,
I was asked to provide a warranty letter with the closing documents for the project we have completed in February. I explained to them that I can guarantee the workmanship only but they are looking for written letter. There is no problem with the slate floor, that we stripped, cleaned and sealed never less they are holding the payment until they get their paperwork in place (BS!!!!!!).
 
Do you have any letters or written clauses that I can use? I am tired of this bureaucratic crap.
 
Adam Bartos
BiO Tile
 

<guarantee_program_doc_2_.jpg>


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