From: info@restoreyourtiles.com
To: sccpartners@stoneandtilepros.com
Subject: RE: [sccpartners] warranty letter
Date: Thu, 26 Apr 2012 20:18:43 -0500
Hate to say this but regardless of what you offer in a warranty....you can still be sued and it can be challenged.
when a plumber or an electrician does work..do they offer a warranty? just something to think about.--
On Thu, Apr 26, 2012 at 8:41 AM, John Freitag <jfreitag@thestoneandtileschool.com> wrote:
Adam,
In my contract it states we offer a warranty or guarantee on our workmanship only. Once you leave a job you cannot anything unless they close the door and never use the areas you finished. You cannot control the cleaning practices, the day to day traffic abuse and other issue that could take place.
If however you are going to maintain the floors on your schedule a guarantee my commercial customer they will NEVER restore their floors again provided we maintain them on our schedule and they perform the duties that are spelled out in their contract. I have been doing maintenance contract like this for over 20 years and have never restored a floor once we did the initial restoration and then performed the maintenance.
A maintenance program like this keep the competition out and assures you a contract for a long time. In my past I have commercial building and hotel under a maintenance contract for over 18 years and restored only once, the initial restoration.
John E Freitag
Director
The Stone & Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
From: Adam [mailto:info@restoreyourtiles.com]
Sent: Wednesday, April 25, 2012 8:41 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] warranty letter
Thanks John. Is there a way to send it sooner? I need this like yesterday.
Adam BartosBiO Tile & Grout Restoration
773-575-5515 (c)
847-438-0212 (o)
On Apr 25, 2012, at 3:43 PM, "John Freitag" <jfreitag@thestoneandtileschool.com> wrote:Georgia,
I would not recommend using this warranty , it too open and allows too much liability on you. You cannot guarantee the stone for life when all you are offering is cleaning , sealing . you have not address damages such as scratches, etching , cracks holes etc. workmanship is the only thing you can guarantee unless you are doing a maintenance program that includes diamond honing , polishing etc.
I would recommend you re-think this guarantee .
I will forward some recommendation later , I’m doing a class this week.
John E Freitag
Director
The Stone & Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
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From: rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] On Behalf Of Georgia
Sent: Wednesday, April 25, 2012 11:46 AM
To: Restoration and Maintenance
Subject: RE: [sccpartners] warranty letterHere is a sample of our garuntee document. I only have pdf format on my mobile. I can send you an editable one if you like. I had this one approved by our lawer. It also helps to try to sell ongoing maintenenace services...hopes it helps.
Kind Regards,
Georgia Rivera
919.609.5665 mobile
On Apr 25, 2012 11:40 AM, "Info Info" <info@restoreyourtiles.com> wrote:
Yes, it is
On Wed, Apr 25, 2012 at 10:30 AM, <flooramor@aim.com> wrote:
Adam,
This is a commercial project you worked on? Where you working for a GC or another contractor?Sent from a smartphone.
From: Georgia <georgia@stonebuff.com>
Sender: rivera.gm@gmail.com
Date: Wed, 25 Apr 2012 11:23:10 -0400
To: Restoration and Maintenance<sccpartners@stoneandtilepros.com>
ReplyTo: "Restoration and Maintenance" <sccpartners@stoneandtilepros.com>
Subject: RE: [sccpartners] warranty letter
Hi Adam,
I have a great one. But I am away from my office. I will see if I can send via my mobile...if you cant see it let me know.... One sec and I will send
On Apr 25, 2012 11:14 AM, "Info Info" <info@restoreyourtiles.com> wrote:
Partners,
I was asked to provide a warranty letter with the closing documents for the project we have completed in February. I explained to them that I can guarantee the workmanship only but they are looking for written letter. There is no problem with the slate floor, that we stripped, cleaned and sealed never less they are holding the payment until they get their paperwork in place (BS!!!!!!).
Do you have any letters or written clauses that I can use? I am tired of this bureaucratic crap.
Adam Bartos
BiO Tile
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Frederick M. Hueston PhD
www.stoneforensics.com
www.stoneandtilepros.com
Recommended stone care products http://www.stonecarecentral.comMany of my articles can be found at www.stoneandtilepros.comListen to my radio show www.blogtalkradio.com/drfredoffice 321 514 6845See my specialty products at www.godrfred.com
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