Lots of folks feel that way. But....I found it easier to do it if I stopped thinking about it as "the close" and started thinking of it as the next step in the process. I just started saying " so, did you want to go ahead schedule that work ?". That way scheduling the work is just the next natural thing to talk about. And, you don't have to feel like a salesman. 

Paul Bunis
617-719-8454


On Jul 22, 2012, at 8:12 PM, Roger Konarski <qm144@yahoo.com> wrote:

Unfortunately I am not a closer right on the spot. I would rather e-mail them the bid. I like your assumption of that it is a done deal ! 

From: "PBunis@aol.com" <PBunis@aol.com>
To: Stone and Tile PROS Technical Support <sccpartners@stoneandtilepros.com>
Sent: Sunday, July 22, 2012 7:03 PM
Subject: RE: [sccpartners] What do you say?

Specifically, statistics say that you are 75% more likely to close the sale when you are there. On the other hand, on commercial bids, you seldom have that kind of opportunity. So, I would email the bid and mention in the closing of the email that I will be calling them in 1, 2, 3, or however many days to follow up. Answer any questions and hopefully schedule the work. Then either you, or a member of your staff do just that. Also, when I call back to follow up, I generally act is if the deal is closed. "Hi, this is Paul calling from Boston Stone Restoration, I  am just calling to follow up on the proposal I sent and to schedule the work."
I still would rather get the contract signed and hopefully a deposit, on the first visit.
 
 
 
In a message dated 7/22/2012 5:56:04 P.M. Eastern Daylight Time, micahgautier@gmail.com writes:
I would write up the bid when I am at the home And give the client the price, all statistics say the chances of closing the deal while in the home face to face are much better

Micah

On Jul 22, 2012, at 3:28 PM, Roger Konarski <qm144@yahoo.com> wrote:

What do you say?
I e-mail out all my bids to prospective customers. I am looking for advice on what to say on follow up calls once they hopefully receive the bids. That is in respect to closing the deal.
 Thanks,
Roger Konarski


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