oh i know..

From: John Freitag <jfreitag@thestoneandtileschool.com>
To: Stone and Tile PROS Technical Support <sccpartners@stoneandtilepros.com>
Sent: Tuesday, January 8, 2013 9:19 AM
Subject: RE: [sccpartners] scratched marble installs

I would say the problem is the customers are using tile installer not marble setter , direct you customer to the MIA website they will find their answers there.  Non sanded grout for grout lines no larger than 1/8 inch sanded grout is used when grout lines are larger than 1/8 inch. The installer is correct it will crack out over time if the grout line is too large.  Marble grout lines are to be no larger than 1/8 inch. Sound like th installer in your area need to understand the differences in grouts and their uses.
 
 
John E Freitag
 
 
Director
The Stone & Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
 
schoollogo
 
www.thestoneandtileschool.com
 
 
From: john jackson [mailto:kcstoneguy@yahoo.com]
Sent: Tuesday, January 08, 2013 8:35 AM
To: Stone and Tile PROS Technical Support
Subject: RE: [sccpartners] scratched marble installs
 
I understand the honing part, I was just wondering if there was some one step miracle I was unaware of...like would powder polishing take care of it, or a diamond impregnated pad..its only about 150 sf but its going to be difficult. lots of high tiles. Cant tell you how many calls i get each month where the new installs have been scratched with the sanded grout. The tile setters are telling people that non sanded grout does not work, just cracks out, etc..which of course is not true.
 
 
From: stuart rosen <mail@stoneshine.com>
To: Stone and Tile PROS Technical Support <sccpartners@stoneandtilepros.com>
Sent: Tuesday, January 8, 2013 7:09 AM
Subject: RE: [sccpartners] scratched marble installs
 
Yes thats what we do most of the time. Also just explain to the customer you may leave some scratches.The biggest issue and this should be explained to the customer-is getting the grout lines cleaned of slurry. But we havent had any problems as of yet.
 
On Mon, Jan 7, 2013 at 8:51 PM, J. Palacio <flooramor@aim.com> wrote:
John, 
 
You could also scrub clean the floor first to wash away the loose sanded grout and then follow polishing steps. The hardness of the stone may also dictate how much damage the sanded grout causes. 


On Jan 7, 2013, at 8:45 PM, Randy Frye <rfrye@comcast.net> wrote:
The synthetic diamond pads float well over the grout lines. Just let them know you can try that and if you have a problem with the grout scratch the stone you will need to pull out the sanded grout and re-grout with un-sanded grout and use a latex instead of water for the grout mix. 
 
Good luck,
 
Randy, CEI Surface Pros
 
On Jan 7, 2013, at 7:07 PM, john jackson wrote:


i keep getting calls  on brand new marble installs with sanded grout, where the grouting has scratched the marble..All i know is to flatten and repolish the floors, with maybe regouting the floor. are there other options ?
 



--
Regards,
Stu Rosen
201-446-1200
www.mbstonecare.com 
www.mbstone.com
www.stoneshine.com
"EVERYTHING MATTERS "