Glacier

Anthony,

I agree, some of the engineer stone company do void the warranties if it’s worked on , however most of these companies the warranties cover quartz pop-out and other issues. If this is the case the custome should contact the company and request information on what’s covered under their warranty.

Once you understand the makeup of these products the there are fairly easy to fix, and in some cases you can contact these companies and become a warranty repair person for them.

John Freitag

The Stone and Tile School

www.thestoneandtileschool.com

From: 777-7797 [mailto:777-7797@videotron.ca]
Sent: Wednesday, March 11, 2009 6:33 PM
To: Restoration and Maintenance
Subject: RE: [sccpartners] Adhesive

Just be careful with the brand, To my total surprise, I just found out that if you touch an engineered stone, you may remove the clients guarantee. This is what I have been told by the Ceaser Stone rep.

Anthony

Marble Maestro

From: John Freitag [mailto:jfreitag@thestoneandtileschool.com]
Sent: March-11-09 10:25 AM
To: Restoration and Maintenance
Cc: 'D. Shaw | StonePro Solutions'
Subject: RE: [sccpartners] Adhesive

Stephen,

Can I assume this might be a engineered stone, seeing it a quartzite product? If so then I would recommend the following

Clean the hole with denatured alcohol , do not use acetone if this is a engineered stone as the acetone could affect the resin in the materials

1. Once the area is cleaned you to get the right color you could use one of the many polyester fills on the market

2. I probably would recommend using a clear and adding color to match the color you are looking for.

3. Or you could use a sharpie the color you need then fill the area using a clean polyester fill the color will come through the fill.

4. Once you fill the area then you can use a single edge razor blade to scrape off the excess materials, be careful not to scratch the surface.

5. Or you could hone off the excess but this leads to more work finishing and blending the area to the rest of the material.

The success of this repair depends upon your ability to match colors and work with the polyester fills. I like the clear products they usually do not yellow. You can use either a knife grade or a flowing grade material , base upon your comfort level working with these products.

If I can be of any other assistance, please advise

John Freitag

The Stone and Tile School

From: stephen@newlifemarblerestoration.com [mailto:stephen@newlifemarblerestoration.com]
Sent: Tuesday, March 10, 2009 1:07 PM
To: Restoration and Maintenance
Subject: [sccpartners] Adhesive

Greetings, I need to do some repairs that will require filling/ patching on some white w/green tint quartzite and wanted to hear what you think is the best filler to use, something that will not cure yellow. any advise would be very appreiciated.

Aloha

Stephen Webb
808 280-7387
newlifemarblerestoration.com

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