Roger,
On my residential agreement it has a sign off from the customer on completion of the job. I think you have a copy of my agreement I gave you when you came to training.
Even if you have a sign off the customer can and still may call you back. That business, take care of the customer and they will take care of you and the referrals from a picky customer is always good. Make a note on your customer file for future reference noting this customer is a picky customer, you may need to adjust your pricing in the future you in case you get a call back or request the customer be there on completion of the job for final sign off. Some customers are just going to be picky other may not be. That’s business !!
John E Freitag
Director
The Stone & Tile School
Office 407-567-7652
Cell 407-615-0134
jfreitag@thestoneandtileschool.com
www.thestoneandtileschool.com
From: Roger Konarski [mailto:qm144@yahoo.com]
Sent: Tuesday, May 07, 2013 7:10 PM
To: Stone and Tile PROS Technical Support
Subject: RE: [sccpartners] Flash Light Test
What type or wording does one use when having a client sign off on a job?
From: Gregg Laviolette. <Gregg@srsdetroit.com>
To: Stone and Tile PROS Technical Support <sccpartners@stoneandtilepros.com>
Sent: Tuesday, May 7, 2013 6:07 PM
Subject: RE: [sccpartners] Flash Light Test
I would tell her you need her to be at the home to do a final inspection (flashlight test) the next trip out. Also, have her sign off on the job.
Gregg Laviolette
Stone Restoration Services
P- 248-220-1672
M-248-802-2333
Sent from my mobile
------ Original message ------
From: Brian Kornet
Date: 5/7/2013 7:03 PM
To: Stone and Tile PROS Technical Support;
Subject:RE: [sccpartners] Flash Light Test
Hi Roger, Although she is extremely picky and not the kind of client you desire, I have found that when you can satisfy someone like her, the referrals you get from them are usually great. In fact new clients will tell us that if you can satisfy Mrs. X. then you must be great. good luck! Brian On Tue, May 7, 2013 at 6:57 PM, Roger Konarski wrote: My guys restored a shower, it came out great. However the homeowner looked over the restored stone with a flash light, she found some places of concern. They fixed them. Sent her a bill. She calls me and tells me she found some other areas that did not past the flash light test. How would you handle this in a polite fashion? That work is acceptable from a visual inspection not with a flash light? ________________________________ Powered by http://DiscussThis.com Visit list archives, subscribe, unsubscribe or change your subscription preferences Start a new conversation (thread) -- Brian KornetFabra Cleen
"Getting all the dirt since 1949"212-777-4040718-776-3564516-377-0993fabracleen.com ________________________________ Powered by http://DiscussThis.com Visit list archives, subscribe, unsubscribe or change your subscription preferences Start a new conversation (thread) Powered by http://DiscussThis.com
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