He can use a product from Aldon Chemical that is a topical product but difficult to manage and it looks plastic(y). Or, he could use the MB products to build it up and hiope. I would suggest thought that he hold his ground as the end result will not be acceptable. This is one where I would walk. We offer professional services. If the customer dictates what we should do, in a case like this, walk and wish them well.

On 12/10/07, Debbie Shaw <debbie.shaw@gmail.com> wrote:

Hello everyone,

One of our Partners, Phil Campbell, has encountered a situation and is looking for input from the group.

His customer has crema marfil floor and shower in her bathroom. The cleaning people damaged it severely by using the wrong products. The customer is insisting on Phil using a topical product on the restored marble to protect it from etching. Phil and I both felt that as long as the customer does not allow the cleaning company to use any products other than what is specified there is virtually no risk of additional etching. However, the customer is insistent. Phil is leaning toward standing firm with the customer that no topical product is necessary, but before he does he was looking for input from the group.

Any thoughts?

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