From: George Barnett [mailto:ggservices@charter.net]
Sent: Monday, December 17, 2007 10:40 AM
To: Stonecare Central Partners - Restoration
Cc: Darek Nicinski
Subject: RE: [sccpartners] KNOWLEDGE BASE QUESTION

She called me about the problem. Located in Huntsville.

I asked her to send me photos of the problem. She noted the installers gave up on solving the problem and wanted to know if I could clean away the haze.

I will submit pictures once they have arrived.
--
Cleaning Superhero
alter ego:
George Barnett
G & G Services, LLC
205-856-1720
205-919-8244
www.CleaningSuperhero.com
Member of BNI Trussville

---- Darek Nicinski <mail@rocklandstonerestoration.com> wrote:
We would like to see some pictures to know what is going on. We need to know
if tiles were sealed and if they were with what sealer, also if any chemical
were used to clean haze of the tiles.
there may be few different problems.
1. grout haze is on and right chemical has to be use to remove it.
2. absolute black should not be sealed because it dose not absorb any sealer
and it dos not react with most acids. Now if sealer were used,sealer is
reacting with acid like vinegar, lemon juice etc.. and the reaction will
appear in light whitish 'ghost' stains on that granite.
3. Absolute Black is from India or China and its 'doctored' (not a true
granite) and reacts with chemicals, acids,etc.. . And it is going back to
its natural grey color after black dye is removed.

There may be few other problems but we will need to se it.
Darek



On 12/17/07, Debbie Shaw <debbie.shaw@gmail.com> wrote:
>
>Hi Guys,
>
>We received this question from our Ask Our PROs. Your answers would be
>appreciated and you will be given credit (and a link to your site) in the
>Knowledge Base.
>
>The following question/comment was submitted from your knowledgebase
>-----------------------------------------------------
>
>From: Carmela Rice
>I had absolute black granite tiles installed on a floor. After grouting
>was complete, there was a film or haze all over all of the tiles. It does
>not even look like granite any more. This haze is not on the surface of the
>tile, i.e. it can not be rubbed off or scraped off and you cannot feel
>anything on the surface. I don't know if the stains have impregnated the
>tiles or if the surface has been etched. Is there a way to remove the haze
>and restore the tile back to its original finish?
>
>
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