Roger,

 

Usually when I see these problems it caused form moisture that is within the stone. I would recommend the following.

 

1.       First if you have a moisture meter I would take moisture reading in this area and the areas that are lighter in color, this will answer the question if there is moisture within the stone.

2.       If the stone is wet, then allow the shower to dry place a fan within the shower a do not allow the customer to use the shower until it dries out

3.       Try to determine where the moisture is coming from, it could be comprised grout and caulking, a  leaking shower pan etc.

4.       Become the expert, once you know the problem is moisture discuss this problem with the customer and make sure they know this problem, if not corrected will only get worse.

5.       If you have an installer that will do these repairs recommend the problem be fixed, if you can fix it that great , if not refer it to someone you know that can fix the problem.

6.       Once the problem is fixed instruct the customer on what you need to do, seal the shower finish what restoration that may be needed etc.

 

You are now the hero to the customer, not only have you solved the problem, you have saved the customer from future damage. The education process to your customers are priceless opportunities to leave a lasting impression with your customers and these customer will remember you and refer you.

 

Once the job is totally completed, this is the ideal time to sell the care products needed to clean and maintain that shower, these products are available through  StoneCare Cental

 

 

John E. Freitag

President/Director

The Stone and Tile School

Office 407-567-7652

Cell 407-615-0134

jfreitag@thestoneandtileschool.com

 

 

www.thestoneandtileschool.com

 

 

 

 

I’m working on a travertine shower. The issue is that the tiles below the marble border are darker the tiles above the border. I cut it with 120 sand papers and it did lighten the stone, but it still does not match the upper section. I’m hesitant to keep cutting due to concern that I will open up a lot of holes. My other thoughts are to poultice the lower section with hydrogen peroxide, but that could possible involve number of trips to the job. Any suggestions appreciated! Please see attached pictures. I took the picture will the stone is wet so they are darker than when dry.

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