This was Rons Thread !!I went thru this a while back with my guys-the work order for each job dictates exactly what the job entails.Any change that's not on the work order must be called in and approved by management-period.I agree with Kevin. Change your company policy nothing gets changed on a work order until management engages the customer and the change is signed off by the customer on the work order.On Tue, Aug 26, 2014 at 9:07 PM, N-Motion Stone and Tile Care <klhudson@atlantastoneandtilecare.com> wrote:
Roger,I think you should bill your technicians for not following through with your instructions. It sounds like to me your techs are making the own decisions when it comes to your jobs. It's your business you pay them not the other way around. If the customer request something other than what is on the contact your guys should contact you before proceeding. Just my 2 cents!
Sent from my iPhoneKevin L. HudsonN-Motion Stone and Tile(678) 662-0110
On Aug 26, 2014, at 6:07 PM, "Roger Konarski (via sccpartners list)" <nobody@simplelists.com> wrote:
This email was sent from yahoo.com which does not allow forwarding of emails via email lists. Therefore the sender's email address (qm144@yahoo.com) has been replaced with a dummy one. Suggestions on one phrases I have to charge them more ?
Sent from my iPhoneYes...totally different project. If your agreement is written with specifics of the project at one price...then they had added services, bill them the total for the whole project and if they fight....put a lien on the property. Everyone knows that if you add a service you pay for it.
On Aug 26, 2014 4:36 PM, "Roger Konarski (via sccpartners list)" <nobody@simplelists.com> wrote:
This email was sent from yahoo.com which does not allow forwarding of emails via email lists. Therefore the sender's email address (qm144@yahoo.com) has been replaced with a dummy one. I have a issue . The last two jobs done by my techs where clean and seal limestone . That was in my proposal . When they did the job it turned out to be a hone and polish on the insistence of homeowner. My techs should of made me aware of the changes before they did the work, but they didn't . Do you think I can go back to homeowner and ask for a higher fee?ThanksRK
Sent from my iPhoneTough color to have to match and repair.What stone is that?The higher the sheen or reflection the more detail of the stone and its features will be seen.Every stone will reflect differently so sometimes you need to find a finish that suits the stone and not always the client.On Sun, Aug 24, 2014 at 11:59 AM, Ron Moore <rmoore@americanstonecare.com> wrote:
Partners,A few months ago we were called in to repair several areas of damage to a vertical application. It looked to me that someone with no knowledge of stone repairs had attempted to fill and sand several areas across a span of walls. I am including pictures for you to review. Before and after shots with two having the camera resting on the wall shooting up.The repairs were completed and the projects moved on. These are the steps we took to repair the damaged areas:1. We started with either 200, 400 grit resin depending on how bad the scratches were.2. We progressed from the initial pass up through 200,400- 800-1,500 resin.3. Blended with an 800 grit honing powder and 1,800 grit spinergy pad.This eliminated the damaged areas and blended the finish with the surrounding stone. Let me just say that the walls have some shine. They are not completely polished but appear to have a finish some where in or around 800 grit.Now it appears that at around 1pm in the afternoon, late summer that the sunlight coming in the building shows some variation in the stone finish. They have some shine (more than they desire) along some joints and a few patchy areas of higher shine across the entire area. Our last visit had our crew cleaning and using the 800 grit honing powder from top to bottom to attempt to give them an even finish across the board. We have been over this area a total of 4 times. I have explained that a 400 grit is too low and that this is what they purchased. Any advice would be welcome. The stone supplier DalTile has already paid us the value of the stone twice over. They are done throwing money at this. Thanks.Ron MooreAmerican Stone Care, Inc.Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com
--"EVERYTHING MATTERS"Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.comVisit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.comVisit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.comVisit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.comVisit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com
--Regards,
Stu Rosen
201-446-1200"EVERYTHING MATTERS"Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com