It looks like limestone so it going to be very porous. Me personally I would get them to clean it with some dish soap and water and see how that works . Getting it all out it's going to take a lot of work. If the dish soap don't work I would start off cleaning it with a wax and grease remover and see how much comes out and then they may have to do some poulticing also. Poulticing can also be done with dish soap and water because dish soap will remove wax and grease. Remember when mixing the poultice put it into a peanut butter consistency and since it is on a fireplace they could tape a piece of cardboard underneath while applying the poultice and then cover it with Saran Wrap. Tell them not to be alarmed if this stain gets bigger. Since it is limestone the moisture will wick outwards.

Hi Partners,

Does anyone have any idea on what this consumer can do to remove the wax stain?

Thanks,

Doug

---------- Forwarded message ----------
From: Doug Smith <dugorlando@gmail.com>
Date: Wed, Jan 4, 2017 at 1:26 PM
Subject: CONSUMER QUESTION 2017
To: sccpartners@stoneandtilepros.simplelists.com

Hi Partners,

Please see attached image.

This consumer placed an unlit decorative candle on her fireplace mantel.

The mantel is sand stone.

The candle melted from the heat generated by the fireplace and the wax stained the mantel.

Consumer would like to know how best to remove the stain.

Please let me know your ideas.

Thanks,

Doug

--

Doug Smith
Stone and Tile PROS/Id Est Productions

15155 W. Colonial Drive

#783968

Winter Garden, FL 34778

877-842-8249, Ext. 727

407-754-4560 Direct Line

dugorlando@gmail.com