From: Efrain Medina
Sent: Tuesday, June 6, 2017 1:04 PM
To: Ryan Tonnemacher <ryan@beyondstonesolutions.com>
Subject: RE: Forum

Hi Pros, we had a homeowner contact us to remove some grout have after a new install on some limestone shower. They have cleaned it already with an epoxy grout haze remover, we are in the process of doing a poultice sample and a honing sample. I was wondering if anyone had any thoughts on what poultice products to use besides the paint stripper and diatomaceous earth. Or if there were any other ideas to resolve the problem. Thank you

Efrain Medina

Beyond Stone Solutions

602 993 9800 Office

480 459 5773 Fax

Efrain@BeyondStoneSolutions.com

www.BeyondStoneSolutions.com

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INSTALLATION – RESTORATION - MAINTENANCE

From: Ryan Tonnemacher
Sent: Tuesday, June 06, 2017 1:00 PM
To: Doug Smith <doug@stoneandtilepros.com>
Cc: Efrain Medina <Efrain@beyondstonesolutions.com>
Subject: RE: Forum

Doug,

Thank you for the follow up! Can you please add Efrain@BeyondStoneSolutions.com to the forum email list? Thank you!

Thank you, we appreciate your business!

Ryan Tonnemacher

General Manager

(602) 993-9800 Office

(480) 459-5773 Fax

2039 E. Cedar St. #104

Tempe, AZ 85281

www.BeyondStoneSolutions.com

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INSTALLATION – RESTORATION – MAINTENANCE

From: Doug Smith [mailto:doug@stoneandtilepros.com]
Sent: Tuesday, June 6, 2017 6:22 AM
To: Ryan Tonnemacher <ryan@beyondstonesolutions.com>
Subject: Re: Forum

Hi Ryan,

Thanks much for your comments.

Re: Reviews. I checked with Debbie and yes, the First Party reviews are suppose to show on your website.

We are checking with the programmers to make this happen. The widget is not put on the website until reviews start coming in. An empty widget does not look good on the site. You should be ok....I'll keep checking to make sure it happens.

The other reviews that are put on google and facebook will show up on searches.

Let me know if you have additional questions.

Take care,

Doug

On Mon, Jun 5, 2017 at 4:21 PM, Ryan Tonnemacher <ryan@beyondstonesolutions.com> wrote:

Doug,

We have benefited tremendously from the forum. Not only have we been able to receive extremely quick answers to our questions, we have been privy to questions, answers and results to other issues that we aren’t personally working on. We have had Pro’s personally call us to give us even further in-depth answers and tips. The network has put us ahead of our competition in AZ and we are further establishing ourselves as true experts in this industry.

Thank you, we appreciate your business!

Ryan Tonnemacher

General Manager

(602) 993-9800 Office

(480) 459-5773 Fax

2039 E. Cedar St. #104

Tempe, AZ 85281

www.BeyondStoneSolutions.com

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INSTALLATION – RESTORATION – MAINTENANCE

Doug Smith

Stone and Tile PROS

877-715-5313 Ext. 701

Direct 407-754-4560

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