Well said Tony
Most folks are reasonable ..
It’s important to call write good contract and maintain good communications with clients residential or commercial

Sent from my iPhone

On May 21, 2018, at 9:20 PM, Tony Deluna <tndeluna@gmail.com> wrote:

Stephen, We specialize in residential, I made a little disclaimer section on my estimates to cover the most common problems that were faced with. 
Grout repair Is usually left open because One can never tell how much Grout will wash away after the polish. Especially if there are cracks. 

My experience is most people are reasonable if it’s unforeseen and is not on the estimate. 

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Tony DeLuna
925-625-9625

On May 21, 2018, at 10:26 AM, Bob Murrell <bmurrell@m3techinc.com> wrote:

I agree with both Stu and Fred. It is inconvenient and certainly not a pleasurable situation. However, none the less, it does arise occasionally and you must be prepared to deal with it in a professional manner. Submitting change orders is a normal part of the commercial industry, but not so much the residential.
Good luck

Sent from Bob Murrell's iPhone
M3 Technologies, Inc.
865-607-0957
Office 800-342-4533


On May 21, 2018, at 1:01 PM, Stephen Webb <stephen@newlifemarblerestoration.com> wrote:

Thanks Fred


On 5/21/2018 6:43 AM, Fred Hueston wrote:
 The best way to answer that is what would you do. For example let’s say you get a quote for an air conditioner and the contractor comes back and says I know I quoted you $6000 but now it’s going to cost you $8000. what would you say?
On Mon, May 21, 2018 at 12:20 PM Stephen Webb <stephen@newlifemarblerestoration.com> wrote:
HI partners, Im wondering what is common practice on dealing with
unexpected/extra cost to complete a job. I've never billed more that I
estimated a  job. What do you do in these cases?

Thanks

Stephen


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