Re: [sccpartners] Puddling question Kris Dougherty 17 Nov 2009 13:54 EST

This advice is right on the money.
Kris

John Freitag wrote:
>
> Georgia,
>
> The work you are now talking about was never a part of your original
> contract. If you are using the contract I gave you during training it
> plainly states that anything that is not specifically address within
> this contract is not part of the contract. If this was not mentioned
> in the contract then it is not a part of the contract and therefore is
> not your responsibility to fix. The next step would be to place a lien
> on the property. This should get their attention, or file a claim in
> small claims court. Don’t continue to waste time on this job. The time
> you are wasting will be better spent going after NEW business.
>
> I guarantee if you try to fix this problem it will come back and BITE
> you again and you will continue to spend more time and money on a
> project that you may be forced to take legal action on. The more you
> do the courts will ask WHY did you continue to do work that was not in
> your contract and not get paid for the original
>
> John E. Freitag
>
> President/Director
>
> The Stone and Tile School
>
> Office 407-567-7652
>
> Cell 407-615-0134
>
> jfreitag@thestoneandtileschool.com
>
> schoollogo
>
> www.thestoneandtileschool.com
>
> work first.
>
> *From:* rivera.gm@gmail.com [mailto:rivera.gm@gmail.com] *On Behalf Of
> *Georgia Rivera
> *Sent:* Saturday, November 14, 2009 11:18 AM
> *To:* Restoration and Maintenance
> *Subject:* RE: [sccpartners] Puddling question
>
> I'm not sure who the original installer is. Long story short...client
> is using anything and everything to avoid paying their invoice. I
> needed to explain how this was not caused by us but their options to
> correct this should be ... by hiring another contractor and paying us
> for the work we completed.
>
> On Sat, Nov 14, 2009 at 11:06 AM, <bkornet@fabracleen.com
> <mailto:bkornet@fabracleen.com>> wrote:
>
> Part of doing it right should include having a landscape architect
> designing the project.
>
> Sent from my Verizon Wireless BlackBerry
>
> ------------------------------------------------------------------------
>
> *From: *Dr Fred <fhueston@stoneandtilepros.com
> <mailto:fhueston@stoneandtilepros.com>>
>
> *Date: *Sat, 14 Nov 2009 10:11:44 -0500
>
> *To: *Restoration and Maintenance<sccpartners@stoneandtilepros.com
> <mailto:sccpartners@stoneandtilepros.com>>
>
> *Subject: *RE: [sccpartners] Puddling question
>
> best solution is to tear it out and redo it the right way
>
> On Fri, Nov 13, 2009 at 1:37 PM, John Freitag
> <jfreitag@thestoneandtileschool.com
> <mailto:jfreitag@thestoneandtileschool.com>> wrote:
>
> Georgia,
>
>
> Can I assume this is the =same project we talked about the other day??
> If so
> then her are my comments.
>
> 1. The customer had been a royal pain for you.
> 2. You have already performed more services than you contract called for.
> 3. Did you contract state that you would stop the mold and efflorescence??
> 4. there is no way to stop this from happening in the future, the comments
> from Lagana Tile would be one solution. BUT there is still no
> guarantee this
> would stop the problem.
> 5. Are you equipped to cut out the grout insert the pipe etc. or are you
> opening up a new can of worms????
> 6. If you elect to do this please write a separate contract for this work
> and be sure in you contract you state this will help eliminate the problem
> but there is NO guarantee it will stop the problem.
> 7. Make sure the stone is sealed extra good in those spots.
> 8. Tell the customer how they can remove the mold with a cleaning using
> bleach water.
> 9. Get paid for the work you have already provided, once you receive
> payment
> on the services performed than move onto the next project.
>
> These are my comments based upon our discussion this week.
>
>
> John E. Freitag
> President/Director
> The Stone and Tile School
> Office 407-567-7652
> Cell 407-615-0134
> jfreitag@thestoneandtileschool.com
> <mailto:jfreitag@thestoneandtileschool.com>
>
>
>
> www.thestoneandtileschool.com <http://www.thestoneandtileschool.com/>
>
>
>
>
> -----Original Message-----
> From: rivera.gm <http://rivera.gm/>@gmail.com <http://gmail.com/>
> [mailto:rivera.gm@gmail.com <mailto:rivera.gm@gmail.com>] On Behalf Of
> Georgia
> Rivera
> Sent: Friday, November 13, 2009 9:48 AM
> To: Restoration and Maintenance
> Subject: [sccpartners] Puddling question
>
> We have a customer with exterior flagstone. In one area water tends
> to gather and puddle causing lots of efflorescence and molds to grow
> as it is also under lots of mature trees where the sun will not see it
> much. It looks as if the builder graded the yard in such a way that
> all the rain water and sprinkler water gathers in that same spot on
> the flagstone. Do you have any thoughts or recommendations that might
> help get the water to another location?
>
> Thanks all!
> Georgia Rivera
>
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--
Marble Floors And More
Kris Dougherty
3304 N Lindberg Blvd
Saint Ann, MO 63074
Cell - 314.503.3062
Fax - 314.298.1227