Unfortunately I think the whole process got mixed up and now we need
to fix it. Do you have an acid cleaner you recommend?

On Wed, May 10, 2023 at 4:22 PM Stuart Rosen <mail@stoneshine.com> wrote:
>
> You cleaned and sealed over a color enhancer which could be a problem-what was the process-you may need to go back clean the surface with high alkaline and a 400 grit pyro pad and then use (after testing) a light acid to clean out the grout lines.then color enhance the basalt. FYI sealer residue can etch as well.
>
> On Wed, May 10, 2023 at 3:55 PM Beth Branstetter <beth@atlanticstoneandtilecare.com> wrote:
>>
>> Will acid cleaner hurt the Basalt? It seems to etch very easily. She
>> said she's had issue since she had it installed (not by us).
>>
>> Thank you!
>>
>> On Wed, May 10, 2023 at 3:42 PM Bob Murrell - bmurrell at
>> m3techinc.com (via sccpartners list)
>> <sccpartners@stoneandtilepros.simplelists.com> wrote:
>> >
>> > Could be excess sealer, minerals/salts, soap/conditioner or all of the above in the open pores of the stone. Try some acid cleaner in a small area to see if it will remove the contaminants. If not, you could hone and reseal as you mentioned.
>> >
>> > Bob Murrell
>> > Director of Operations
>> > SCC/M3 Technologies Inc.
>> > Cell-865-607-0957
>> > Office-800-342-4533
>> > bmurrell@m3techinc.com
>> > www.m3techinc.com
>> >
>> >
>> >
>> > -----Original Message-----
>> > From: sccpartners@stoneandtilepros.simplelists.com <sccpartners@stoneandtilepros.simplelists.com> On Behalf Of Beth Branstetter
>> > Sent: Wednesday, May 10, 2023 3:34 PM
>> > To: sccpartners@stoneandtilepros.simplelists.com
>> > Subject: Re: Basalt Tile
>> >
>> > It was Cleaned and Color Enhanced over a year ago. I don't believe there was any efflorescence. This time the tech used a regular sealer not an enhancing sealer and it is very possible he sealed it too soon.
>> > Is there a way to fix it? Could we hone it down and then apply the enhancer?
>> >
>> > On Wed, May 10, 2023 at 3:24 PM Stuart Rosen <mail@stoneshine.com> wrote:
>> > >
>> > > Is that Basalt color enhanced?-also I see a good amount of efflorescence in the grout joints.
>> > > Is it possible the material was sealed before it had a chance to dry out from cleaning?
>> > >
>> > > On Wed, May 10, 2023 at 2:24 PM Beth Branstetter <beth@atlanticstoneandtilecare.com> wrote:
>> > >>
>> > >> Hi everyone!
>> > >>
>> > >> Does anyone have experience with Volcanic Basalt tile in a shower? We
>> > >> cleaned and sealed this and now it's covered in white spots. My tech
>> > >> said he used a pH Neutral cleaner so I'm not sure what caused it. Any
>> > >> ideas on how to fix it?
>> > >>
>> > >> Thank you!
>> > >> Beth
>> > >>
>> > >> --
>> > >> Atlantic Stone & Tile Care
>> > >> 2770 Maybank Hwy Suite F
>> > >> Johns Island, SC 29455
>> > >> 843-998-0665
>> > >>
>> > >> Visit list archives, subscribe, unsubscribe or change your
>> > >> subscription
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>> > >>
>> > >> Start a new conversation (thread):
>> > >> sccpartners@stoneandtilepros.simplelists.com
>> > >>
>> > >
>> > >
>> > > --
>> > > Regards,
>> > > Stuart Rosen
>> > > 201-446-1200
>> > >
>> > >
>> > > www.mbstonecare.com
>> > > www.mbstonepro.com
>> > > www.stoneshine.com
>> > >
>> > >
>> > > Visit list archives, subscribe, unsubscribe or change your
>> > > subscription
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>> > >
>> > > Start a new conversation (thread):
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>> > >
>> >
>> >
>> > --
>> > Atlantic Stone & Tile Care
>> > 2770 Maybank Hwy Suite F
>> > Johns Island, SC 29455
>> > 843-998-0665
>> >
>> > Visit list archives, subscribe, unsubscribe or change your subscription
>> > preferences:
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>> >
>> > Start a new conversation (thread):
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>> >
>> >
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>> >
>> > Start a new conversation (thread):
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>> >
>>
>>
>> --
>> Atlantic Stone & Tile Care
>> 2770 Maybank Hwy Suite F
>> Johns Island, SC 29455
>> 843-998-0665
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription
>> preferences:
>> http://stoneandtilepros.simplelists.com/sccpartners
>>
>> Start a new conversation (thread):
>> sccpartners@stoneandtilepros.simplelists.com
>>
>
>
> --
> Regards,
> Stuart Rosen
> 201-446-1200
>
>
> www.mbstonecare.com
> www.mbstonepro.com
> www.stoneshine.com
>
>
> Visit list archives, subscribe, unsubscribe or change your subscription
> preferences:
> http://stoneandtilepros.simplelists.com/sccpartners
>
> Start a new conversation (thread):
> sccpartners@stoneandtilepros.simplelists.com
>

--
Atlantic Stone & Tile Care
2770 Maybank Hwy Suite F
Johns Island, SC 29455
843-998-0665