Grout is malfunctioning... Worst case is you will need to remove grout and re-grout. Do a sample of that. This helps with pricing it and owner sees the answer to their problem. If you just clean and color seal. Then color seal may not stay.

> On Jul 1, 2015, at 10:14 PM, Justin <justin@jmcstoneandtilecare.com> wrote:
>
> Had a client call had a new floor installed (wood ceramic style) using a dark walnut grout by Tec. The installer has cleaned the floor multiple times  and its been down for over two weeks now. If you keep wiping the grout the color will transfer onto the rag. This is what the home owner has told me. I haven't seen it yet just wondering if anyone has come across this before.
> Thanks
> Justin Cameron
> JMC Stone and Tile Care
> Justin@JMCStoneandTileCare.com
> 951-972-6997
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