Good afternoon partners, received a call from a mall to clean and polish 33,400 square feet of ceramic tile. There is lippage all over but the customer wants wants to clean and polish first. Afterwards they want lippage removed and broke tile replaced. Don't want to polish and clean without repairing first, but the customer is adamant that's the order they want the work to be done. My thoughts initially would be a maintenance schedule which they seem to be one to. Any thoughts would be appreciated.

Sent from my iPhone