I have been there enough times that our general policy is, if giving back $300 makes everyone happy, just give them some money back. I always want to fix the problem  but my partner (who has a much better business mind than I do and is much more practical) usually works it out with little fuss. I have learned that quite a few people care more about getting money back than getting the problem fixed.
Another quick solution you might try. I recently tried to clean my aluminum apple computer with alcohol and it left hideous white marks. I did some research and someone out there in cyberspace suggested using olive oil to fix it. So I did and the stains came right out. Maybe that will work.
B

________________________________________
From the desk of
Baird Standish
Managing Partner
Facility Specialists, LLC
12 West Willow Grove Ave.
Philadelphia, PA 19118
Phone: 215-732-7505
Fax: 215-546-9160
www.facspecs.com

> On Jun 21, 2018, at 11:22 AM, Bob Murrell <bmurrell@m3techinc.com> wrote:
>
> Ha, that’s is what I was thinking too!
>
> Sent from Bob Murrell's iPhone
> M3 Technologies, Inc.
> 865-607-0957
> Office 800-342-4533
> www.go2m3.com
>
>
>> On Jun 21, 2018, at 10:52 AM, Tony Deluna <tndeluna@gmail.com> wrote:
>>
>> I haven’t tried it yet and yes I know it has oxalic acid.
>> I can evenly darken the whole sink with it, most likely. At least it will all be one color.
>>
>> Tony DeLuna
>> 925-625-9625
>> www.PatriotStoneRestoration.com<http://www.PatriotStoneRestoration.com>
>>
>> On Jun 21, 2018, at 7:42 AM, Bob Murrell <bmurrell@m3techinc.com<mailto:bmurrell@m3techinc.com>> wrote:
>>
>> Did you ever try the Barkeepers Friend?
>> You know it also has oxalic acid in it, right?
>> Just wondering if helped or not...
>>
>> Sent from Bob Murrell's iPhone
>> M3 Technologies, Inc.
>> 865-607-0957
>> Office 800-342-4533
>> www.go2m3.com<http://www.go2m3.com>
>>
>>
>> On Jun 21, 2018, at 10:36 AM, Tony Deluna <tndeluna@gmail.com<mailto:tndeluna@gmail.com>> wrote:
>>
>> The customer told me after it marked up that the sink is supersensitive and spots really easy. The sink is over 10 years old and it’s Spotless.
>> I think she knows how to clean it up and is not telling.
>> She held back $500 so I might as well give it everything I got and if it don’t work she can keep the money.
>> Hey Fred & Stu, Thanks for the input.
>>
>> Tony DeLuna
>> 925-625-9625
>> www.PatriotStoneRestoration.com<http://www.PatriotStoneRestoration.com>
>>
>> On Jun 21, 2018, at 4:54 AM, Fred Hueston <fhueston@gmail.com<mailto:fhueston@gmail.com>> wrote:
>>
>> sounds like you may have damaged the coating on the sink.  I would just have the sink replaced.
>>
>> On Thu, Jun 21, 2018 at 4:34 AM, Stuart Rosen <mail@stoneshine.com<mailto:mail@stoneshine.com>> wrote:
>> It’s an enamel
>> Coating
>>
>> Sent from my iPhone
>>
>> On Jun 21, 2018, at 1:26 AM, Tony Deluna <tndeluna@gmail.com<mailto:tndeluna@gmail.com>> wrote:
>>
>> Hey thanks for the response guys. This may help to narrow it down...
>>
>> The sink surface feels like both a metal or porcelain... hard to tell.
>> But It is a metal sink.
>> The spots from the dai-glo looks like Enhancer dripped on a porous limestone tile.
>> It seems to me there’s got to be something that can be applied to the surface to buff out the dark spots to lighten it up like tarnish on silver... I will try that too.
>> I was thinking possibly of buffing it out with barkeepers friend or some type of metal polishing compound.
>> With that additional information any other thoughts?
>>
>>
>>
>>
>>
>> Tony DeLuna
>> 925-625-9625
>> www.PatriotStoneRestoration.com<http://www.PatriotStoneRestoration.com>
>>
>> On Jun 20, 2018, at 3:33 PM, Stuart Rosen <mail@stoneshine.com<mailto:mail@stoneshine.com>> wrote:
>>
>> http://www.multitechproducts.com/pages/Vitreous-China-Sinks-and-Toilets.html
>>
>> This may help-not being politically correct-vitreous china is cheap shit!
>>
>> On Wed, Jun 20, 2018 at 6:12 PM, Tony Deluna <tndeluna@gmail.com<mailto:tndeluna@gmail.com>> wrote:
>> The sink name is “wild bronze” and she said it’s a Vitreous China
>> Made by Bates & bates from general plumbing.
>> Any ideas on how to make the dark spots from the dai-glo compound go away?
>>
>> [image1.jpeg][image2.jpeg]
>>
>> Tony DeLuna
>> 925-625-9625
>> www.PatriotStoneRestoration.com<http://www.PatriotStoneRestoration.com>
>>
>> On Jun 19, 2018, at 12:43 PM, Tony Deluna <tndeluna@gmail.com<mailto:tndeluna@gmail.com>> wrote:
>>
>> Customer said it’s a metal sink. She said it’s definitely not copper. She’s going to email me the receipt which may have the name of the sealer sink on it and then I can call the manufacturer and find out what it is.
>> Where can I locate these kits to bring back the patina?
>>
>> Tony DeLuna
>> 925-625-9625
>> www.PatriotStoneRestoration.com<http://www.PatriotStoneRestoration.com>
>>
>> On Jun 19, 2018, at 11:47 AM, Stuart Rosen <mail@stoneshine.com<mailto:mail@stoneshine.com>> wrote:
>>
>> looks like a copper sink like Fred said-there are some kits to bring the patina back- Liver of sulphur gel will darken the copper back.
>>
>> On Tue, Jun 19, 2018 at 2:22 PM, Fred Hueston <fhueston@gmail.com<mailto:fhueston@gmail.com>> wrote:
>> Not quite sure...looks like a copper sink...Does it feel or sound like metal?  Could also be painted which would account for the diaglo removing the finish...But not 100% sure
>>
>> On Tue, Jun 19, 2018 at 12:50 PM, Tony Deluna <tndeluna@gmail.com<mailto:tndeluna@gmail.com>> wrote:
>> Hey pros, does anybody know what kind of sink this is?
>> We polished the countertop and got some Dai-glo marble polishing compound on the inside of the sink bowl and left marks. Does anyone know how to remove the marks in the sink from compound?
>> Thanks
>>
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription
>> preferences:
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>>
>> Start a new conversation (thread):
>> sccpartners@stoneandtilepros.simplelists.com<mailto:sccpartners@stoneandtilepros.simplelists.com>
>>
>>
>>
>>
>> Tony DeLuna
>> 925-625-9625
>> www.PatriotStoneRestoration.com<http://www.PatriotStoneRestoration.com>
>>
>>
>>
>> --
>> Frederick M. Hueston
>> www.stoneforensics.com<http://www.stoneforensics.com>
>> office             321 514 6845
>> Stone Inspection and Troubleshooting seminar June 11-14, Melbounre FL
>> For more details see the training section at www.stoneforensics.com<http://www.stoneforensics.com/>
>> check out the Stone and Tile Radio Show at http://www.blogtalkradio.com/drfred  Airs every Wednesday at 6pm EST
>> Facebook   https://www.facebook.com/stoneforensics1
>>
>>
>>
>>
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com<mailto:sccpartners@stoneandtilepros.simplelists.com>
>>
>>
>>
>> --
>> Regards,
>> Stu Rosen
>> 201-446-1200
>> www.stoneshine.com<http://www.stoneshine.com/>
>> www.mbstonecare.com<http://www.mbstonecare.com>
>> www.mbstonepro.com<http://www.mbstonepro.com>
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com<mailto:sccpartners@stoneandtilepros.simplelists.com>
>>
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>>
>>
>>
>> --
>> Regards,
>> Stu Rosen
>> 201-446-1200
>> www.stoneshine.com<http://www.stoneshine.com/>
>> www.mbstonecare.com<http://www.mbstonecare.com>
>> www.mbstonepro.com<http://www.mbstonepro.com>
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com<mailto:sccpartners@stoneandtilepros.simplelists.com>
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com<mailto:sccpartners@stoneandtilepros.simplelists.com>
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>>
>>
>>
>> --
>> Frederick M. Hueston
>> www.stoneforensics.com<http://www.stoneforensics.com>
>> office             321 514 6845
>> Stone Inspection and Troubleshooting seminar June 11-14, Melbounre FL
>> For more details see the training section at www.stoneforensics.com<http://www.stoneforensics.com/>
>> check out the Stone and Tile Radio Show at http://www.blogtalkradio.com/drfred  Airs every Wednesday at 6pm EST
>> Facebook   https://www.facebook.com/stoneforensics1
>>
>>
>>
>>
>>
>> Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com<mailto:sccpartners@stoneandtilepros.simplelists.com>
>>
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>>
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>>
>> Visit list archives, subscribe, unsubscribe or change your subscription preferences: http://stoneandtilepros.simplelists.com/sccpartners Start a new conversation (thread): sccpartners@stoneandtilepros.simplelists.com
>> <image1.jpeg>
>> <image2.jpeg>
>
> Visit list archives, subscribe, unsubscribe or change your subscription
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