Thanks for the feed back. I was told by the contractor that there were light scratches from straps during transport. They had there installers try to fix it twice. When I got there there was that mess I'm definitely not going to touch it. The contractors are buying these pieces at those warehouse where everything is from China so the quality is substandard and cheap. I'm sure there's no warranty and they offered to replace it but told the homeowner that's how Quartz is and if they replace it will look the same. I was contacted by the contractor but I agree with the homeowner its crap. Any advice on how to respond to this situation.
Thanks

Justin Cameron
JMC Stone and Tile Care
Justin@JMCStoneandTileCare.com
951-972-6997

> On Oct 28, 2015, at 6:41 AM, John Freitag <jfreitag@thestoneandtileschool.com> wrote:
>
> Justin,
>
> If this is a new countertop, I would recommend the customer call the
> fabricator back to fix this.  Most of the manufacturers
> Of quartz surfaces /solid surfaces/ engineered - whatever they arecalling
> the products these day are covered by a warranty this include the
> fabrication of the product. If the fabricator is a certified quartz surface
> fabricator he would be responsible for this repair. The customer need to
> call the warranty department of that product and request an inspection, if
> the inspector  determines it the fabricator problem then the fabricator will
> need to do the repair or replacement.
> With some of the suppliers of product if you do not use an authorizes and
> approved Quartz surface technician then you can void the warranty for that
> product.
>
> Be cautious on how you approach this, I would speak with the customer to see
> if this product carries a warranty.
>
>
> John E Freitag
>
> John E Freitag
> Owner/Director
> The Stone & Tile School
> Office 407-567-7680
> Cell 407-615-0134
>
>
>
>
> www.thestoneandtileschool.com
>
>
>
>
>
>
>
>
> -----Original Message-----
> From: list-manager@stoneandtilepros.simplelists.com
> [mailto:list-manager@stoneandtilepros.simplelists.com] On Behalf Of Justin
> Sent: Tuesday, October 27, 2015 10:58 PM
> To: Stone Tile Pros
> Subject: Quartz
>
> Just went and looked at a new install for a Quartz island. It has a line
> down the edging and its faint in some areas and more distinct in others. The
> installer told her that is normal for Quartz. I included some pics hopefully
> you can see it. I haven't had a lot of experience with this type of counter
> is this normal or is it sh$t grade of Quartz. If you can fix it and what
> process anyone uses Thanks Visit list archives, subscribe, unsubscribe or
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