Good choice Chris! Burning bridges should always be a  last resort.

Sent from Bob Murrell's iPhone
M3 Technologies, Inc.
865-607-0957
Office 800-342-4533
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> On Dec 4, 2018, at 12:20 PM, "csantospago@gmail.com" <csantospago@gmail.com> wrote:
>
> Hi partners
>
> Just a reminder to always touch base with clients first before driving any distance to look at a job.
> I blocked out my whole afternoon to drive an hour and 20 minutes each way to look at a fairly large floor job. Of course I texted as I was leaving to give them a firm ETA (exactly the time we scheduled by phone last week).
> His response was “who is this?” Then “if this is the floor company then we’re all set”
> My response “serious?”
> His “serious “
> I kept it professional by just stating “Next time follow up with the people you make appointments with. It’s the considerate thing to do”
> Really wanted to tell him to gfy but kept my cool.
> A long time ago a very good salesman told me to make the appointment and then just go without calling. If you call first then it gives them a chance to wiggle out. Thank God I do not follow that philosophy. I’m not into high-pressure but just wish some people had some decency out there.
>
> Thanks for listening,
> Chris Santospago
> Restoration by Design Stone
>
> Sent from my iPhone
>
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