I know
We don’t ask for it on local proposal
But if I have to drive and spend the rime
Compensation is important.

Sent from my iPhone

> On Dec 4, 2018, at 8:37 PM, csantospago@gmail.com wrote:
>
> Bob, yes always take the high road.
> Stu, believe it or not this is only the 2nd time this has happened. Not saying I get every job but have never been truly stood up on an appointment to look at a job. Had a lady schedule a small marble kitchen restoration with us this summer and I texted her before we left only to find out she was “all set”.
> How nice of her to let us know 😡
>
> Sent from my iPhone
>
>> On Dec 4, 2018, at 8:22 PM, Stuart Rosen <mail@stoneshine.com> wrote:
>>
>> Something we do which works well is charge in advance for travel time
>> We charge $ 250 minimum paid in advance
>> Changes the dynamics !
>>
>>
>> Sent from my iPhone
>>
>>> On Dec 4, 2018, at 12:41 PM, Bob Murrell <bmurrell@m3techinc.com> wrote:
>>>
>>> Good choice Chris! Burning bridges should always be a  last resort.
>>>
>>> Sent from Bob Murrell's iPhone
>>> M3 Technologies, Inc.
>>> 865-607-0957
>>> Office 800-342-4533
>>> www.go2m3.com
>>>
>>>
>>>> On Dec 4, 2018, at 12:20 PM, "csantospago@gmail.com" <csantospago@gmail.com> wrote:
>>>>
>>>> Hi partners
>>>>
>>>> Just a reminder to always touch base with clients first before driving any distance to look at a job.
>>>> I blocked out my whole afternoon to drive an hour and 20 minutes each way to look at a fairly large floor job. Of course I texted as I was leaving to give them a firm ETA (exactly the time we scheduled by phone last week).
>>>> His response was “who is this?” Then “if this is the floor company then we’re all set”
>>>> My response “serious?”
>>>> His “serious “
>>>> I kept it professional by just stating “Next time follow up with the people you make appointments with. It’s the considerate thing to do”
>>>> Really wanted to tell him to gfy but kept my cool.
>>>> A long time ago a very good salesman told me to make the appointment and then just go without calling. If you call first then it gives them a chance to wiggle out. Thank God I do not follow that philosophy. I’m not into high-pressure but just wish some people had some decency out there.
>>>>
>>>> Thanks for listening,
>>>> Chris Santospago
>>>> Restoration by Design Stone
>>>>
>>>> Sent from my iPhone
>>>>
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