Something we do which works well is charge in advance for travel time
We charge $ 250 minimum paid in advance
Changes the dynamics !

Sent from my iPhone

> On Dec 4, 2018, at 12:41 PM, Bob Murrell <bmurrell@m3techinc.com> wrote:
>
> Good choice Chris! Burning bridges should always be a  last resort.
>
> Sent from Bob Murrell's iPhone
> M3 Technologies, Inc.
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>
>> On Dec 4, 2018, at 12:20 PM, "csantospago@gmail.com" <csantospago@gmail.com> wrote:
>>
>> Hi partners
>>
>> Just a reminder to always touch base with clients first before driving any distance to look at a job.
>> I blocked out my whole afternoon to drive an hour and 20 minutes each way to look at a fairly large floor job. Of course I texted as I was leaving to give them a firm ETA (exactly the time we scheduled by phone last week).
>> His response was “who is this?” Then “if this is the floor company then we’re all set”
>> My response “serious?”
>> His “serious “
>> I kept it professional by just stating “Next time follow up with the people you make appointments with. It’s the considerate thing to do”
>> Really wanted to tell him to gfy but kept my cool.
>> A long time ago a very good salesman told me to make the appointment and then just go without calling. If you call first then it gives them a chance to wiggle out. Thank God I do not follow that philosophy. I’m not into high-pressure but just wish some people had some decency out there.
>>
>> Thanks for listening,
>> Chris Santospago
>> Restoration by Design Stone
>>
>> Sent from my iPhone
>>
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