Bob, yes always take the high road.
Stu, believe it or not this is only the 2nd time this has happened. Not saying I get every job but have never been truly stood up on an appointment to look at a job. Had a lady schedule a small marble kitchen restoration with us this summer and I texted her before we left only to find out she was “all set”.
How nice of her to let us know 😡

Sent from my iPhone

> On Dec 4, 2018, at 8:22 PM, Stuart Rosen <mail@stoneshine.com> wrote:
>
> Something we do which works well is charge in advance for travel time
> We charge $ 250 minimum paid in advance
> Changes the dynamics !
>
>
> Sent from my iPhone
>
>> On Dec 4, 2018, at 12:41 PM, Bob Murrell <bmurrell@m3techinc.com> wrote:
>>
>> Good choice Chris! Burning bridges should always be a  last resort.
>>
>> Sent from Bob Murrell's iPhone
>> M3 Technologies, Inc.
>> 865-607-0957
>> Office 800-342-4533
>> www.go2m3.com
>>
>>
>>> On Dec 4, 2018, at 12:20 PM, "csantospago@gmail.com" <csantospago@gmail.com> wrote:
>>>
>>> Hi partners
>>>
>>> Just a reminder to always touch base with clients first before driving any distance to look at a job.
>>> I blocked out my whole afternoon to drive an hour and 20 minutes each way to look at a fairly large floor job. Of course I texted as I was leaving to give them a firm ETA (exactly the time we scheduled by phone last week).
>>> His response was “who is this?” Then “if this is the floor company then we’re all set”
>>> My response “serious?”
>>> His “serious “
>>> I kept it professional by just stating “Next time follow up with the people you make appointments with. It’s the considerate thing to do”
>>> Really wanted to tell him to gfy but kept my cool.
>>> A long time ago a very good salesman told me to make the appointment and then just go without calling. If you call first then it gives them a chance to wiggle out. Thank God I do not follow that philosophy. I’m not into high-pressure but just wish some people had some decency out there.
>>>
>>> Thanks for listening,
>>> Chris Santospago
>>> Restoration by Design Stone
>>>
>>> Sent from my iPhone
>>>
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